United States Postal Service

This is the worst Post Office in the San Gabriel Valley. Not only are they rude employees, but they do not deliver your mail until after 6:00pm at night and the worst employee to me is Jose'. A man with a long braid. He is slow, rude and unfriendly. They need to fire him. They desperately need to find more component employees.

This is by far the worse POSTAL OFFICE I've been to. The clerks are rude and don't have a clue of what costumer service is. No wonder the Postal Service is losing business. Diane or Diana was my clerk on June 29th 2014 about 4:45 p.m. I get on line and waited to be help because I wasn’t sure if the address I print from Ebay was correct, so when I was call to be Help and ask her if that was the right address, she said that she cannot look to see to find the address I needed to send my box. And instead of helping me to find and address she look at my postage and said that I was cheating the Postal Service for not using the right postage, so I told her this is what I print from my Ebay account and told her that I put in the weight, length, width, height and this is the price that it give me. I told her that since I buy with an Ebay account my rate is different. She wanted me to pay 71.00 on top of my 18.00 I was already charge. So after all this I took my business to UPS. The charge me a lot less. And I’ve been happy with them. SO long USPS. Lost an other costumer

My wife and I and our three young children waited for 20 minutes at the passport counter while one customer who was already at the counter when we came in was served. We were unaware we were to bring front and back photo copies of our drivers licenses. The postal clerk recommended we go to UPS and get copies made and come back. She made no offer to make copies. When I started to complain the clerk spun around before I could finish my 2nd sentence, and yelled for the manager "Some body wana complain!" The manager seemed stressed when he came out, and listened to my complaint. He simply replied that "It is not their policy. " The employees made it clear they could not care less about the inconvenience. I suspect this is a regular occurrence. The 2 men in line behind us were sent away for the same reason. The post office charges 25 dollars to handle each passport application. I would have been more than willing to pay the extra cost of a couple of copies. I did agree with the manager that " customer service " was not their policy. I will never go back there. The body language, tone and lightning quick dismissal of my complaint was surprising. Oh I forgot to mention they were not even busy. There were about 3 other customers in the whole place when I walked out.