Panda Express

Great customer service!
The young lady at the Drive thru was very pleasant as was the gentleman that took my order.

The takeaway: decent food, HORRIBLE "service"!



I have eaten here about 10 times in the last 3 months or so, and the line at the counter moves SO SLOWLY!



This place is set-up like a Subway- you move along the counter and tell the employees what you want. They dish it up from the steam table, you pay and either sit down and eat or take it to-go.

Today, I walked in and there were about 10 people in front of me. As I stood waiting, I noticed the trash bin near the restrooms was LITERALLY OVERFLOWING WITH TRASH. As I got closer to the food I noticed they were out of fried rice (which is always my choice to accompany my entrees). I stood in line 10 minutes before I even got to order!

When it was my turn to order there was still no fried rice and I heard an employee tell another customer "it will be ready in 3 or 4 minutes".

I ordered fried rice and Kung Pao Chicken- which was basically just the guy writing on an empty Styrofoam container "fried rice and Kung Pao Chicken". The employees continued to fill more food orders as I and two other customers stood waiting for the fried rice.

AFTER 9 MORE MINUTES the fried rice was finally ready and they actually put some food in my Styrofoam container and I stepped towards the register. The girl running the register overcharged me by about $5.00- I asked for a manager who proceeded to charge me an ADDITIONAL $7.28 AS A REMEDY!!!

After I pointed out to the MANAGER that she had just made another mistake she then proceeded to "fix" the problem by running my credit card through the machine 2 more times and printing out 2 MORE receipts for a total of 4 TRANSACTIONS on my credit card for one meal!!! (I took photos, for you in the audience who can't believe such incompetence!)

After I got home I looked over the four receipts and I THINK the manager finally got it right, but I'm not 100% sure.

Also, I almost forgot to add, they were out of Pepsi. The machine wasn't broken or anything, they were just out, no one bothered to order more.



Total mount of time spent to get ONE order of Kung Pao Chicken and fried rice at Panda "Express"...ALMOST 25 MINUTES!!!



As I said at the top, the food here is decent, but, I have had slow, horrible, even rude service from the employees here about 50% of the time I have visited this place in the last few months.

I now stop and think twice before going into Panda "Express".



*************UPDATE, 5-25-2015 ********************



I cc'ed the above to Panda "Express" on their customer contact web page and I have never heard anything back. Apparently Panda "Express" doesn't care about customer service!