Pet University Doggy Day Care

Very dirty facility. They do not pay attention to the dogs as much as they should. Dogs are left unsupervised all the time. Lots of dogs getting hurt/ dying at this place. DO NOT bring your dogs here!

Very unhappy with Pet-U at the moment. I called the Milwaukee location on 11/27 and set up an appointment to have our dog evaluated for a board and train session on 12/18. The male employee I spoke with took my credit card number over the phone as you have to pay in advance and told me everything was all set and that they would have a receipt for me on the day of the appointment. Went there today for the appointment and was told by a female employee that they had nothing scheduled for us and no record of an appointment ever being made. This is after I called last week to confirm the appointment and was told by a male employee that everything was set and good to go. The female employee today offered no apology, no explanation, nothing, and I was spoken to like my being there I was an inconvenience to her. I requested that the employee have the owner call me personally within the next 48 hours as I am very unhappy with our experience and how we were treated. Should he do so and offer an acceptable apology and solution for what has happened I will be more than happy to write and updated review. Until then I am now left to call my bank and cancel the card number I originally gave them as I have concerns about their employee taking my card number and not processing it for the training appointment as they stated they would.

It's a real pity that this business isn't run better as it could be great. Relatively new with good growth potential. However, poor accounting systems that are all over the place little to no professional management hurt the business. High turnover means you never know who will be watching your dog and frivolous spending takes away from newer nicer facilities.