- Open 24 Hours
- Mon - Sun
- Open 24 Hours
- by md2508 on 11/04/2010
For a romantic evening, sit by the fountain and ask your waiter what to order, they really know the menu. My husband and I haven't been disappointed yet. They combine flavors in ways you'd never imagine and make even bread pudding an amazing experience.
- by PoodleBev on 10/08/2008
Worst experience I have ever had in Miami. I go often, and would not recommend The Hotel/Spire Bar. Service was poor and food was just okay. The drinks were watered down, and the bartenders were very unpleasant. For such a swanky, and well talked about place, save yourself and go somewhere else!
- by HonestAbeTruthy on 10/01/2008
I would not recommend this hotel to anyone traveling to South Beach. I agree with the other posts that the customer is never right. The bartenders, bell hops, registration employees spoke with attitude and made me feel inadequate. The hotel's manager is a know it all, pushy and unaccomodating man who has little respect for the few guests the hotel had during my stay. Mr. Manager, your slicked up suit and pushed back hair do not do you any good because your customer service skills lack tremendously. Bar tenders throughout favored individuals and treated others like peasants. This hotel was disappointing and made me feel like a third class citizen. Too bad you will not see repeat business from myself or my colleagues again.
- by sweettartz on 08/20/2007
Front desk service is non-existence. I got such attitude checking in/out - hello, I'm giving you money, not begging to stay there. But the other staff members were great...the hotel's clean, though it SCREAMS IKEA. I had a good time with my friends but would NEVER stay there again.
- by mistycity on 12/03/2006
This Hotel's staff philosophy is; ""The customer is never right""! They seem to have no long term customer relationship skills. The management obviously relies on it's prime location and trendy Interior Design.\r
- by imarku06 on 03/04/2006
We had booked at another hotel down the street that wasnt what the web said it was. I walked in the front door and the young woman at the desk listened to me and my situation . She told me that she would be more than glad to get us a room and match the rate that we were to pay up the street. In fact the staff here was so helpful that we can not wait to go back and visit. Man the pool on the roof you can be served a drink and not get sand in your suit this pool is like no other and that signiture drink they serve is like liquid gold. My hat is off to you for customer service. Keep it up.