- 7:00 am - 5:30 pm
- Mon - Fri
- 7:00 am - 5:30 pm
- 8:00 am - 12:00 pm
I love this place! Everyone there takes great care of my cats and are nice every time I go in. I always feel safe boarding my cats when I have to go out of town and I know they'll be taken care of just as well as they would at home with me.
Please see our response to the June 2011 review under the comments for that review. Thank you for looking at our reviews and considering us for your pets care
Is it possible to give someone negative stars??? Although satisfied with the overall quality of care, the front office operations are run by total amateurs. In some cases, they were just plain dishonest and unscrupulous. These people do not belong in business and should be ashamed of themselves. While the vets do seem to care deeply for animals, Pet Care Professionals seems to view their human clients as walking dollar signs and nothing more.
Our pets have been seeing the folks at Pet Care Professionals for many years now. The staff are all very friendly and you can tell they love animals. It is especially evident when dropping your pets off for a weekend at the kennel. Our dogs are always happy to see the folks at Pet Care.\r \r We had to put our precious golden retriever Watkins to sleep several years ago. The staff was so sweet and understanding. They sent us a card instead of a bill. What precious people!\r \r Most recently we had a pregnant lab. Dr. Sartin gave momma-to-be an ultrasound and verified the pregnancy. When the due-date drew near, momma had an xray to verify the number of puppies. To our surprise, we were having 8 puppies for sure. There was a possibility of a 9th puppy, but they were so crowded, it was hard to be certain. During the pregnancy, the staff was very patient with me and my endless calls and questions. If they could not answer my question immediately, they got back to me within the hour. Our pregnant lab delivered 8 healthy puppies at home, but the 9th one was stubborn. After more than enough time had passed, we called Dr. Sartin and he said to bring her in and he would xray her to verify she had delivered all of the puppies. We arrived and they took her straight back for her xray. While the xray was developing, they got blankets for momma so she could nurse the other puppies. It turned out that we did have another stubborn pup waiting to deliver. Dr. Sartin gave momma a shot and out came puppy #9! He helped momma clean puppy up and then had to give baby a little jump start. If we had stayed home, puppy #9 may not have survived and momma might have gotten very sick. Thank you so much to Dr. Sartin and all the staff at Pet Care Professionals!
Newly arrived in Memphis, we needed a vet for our terrier who had picked up an infection somewhere between here and Arizona. Our new neighbors recommended Dr. Beaumont and Dr. Jeff. We called, the dog was seen almost immediately, and we were very pleased that Dr. Jeff was so kind and professional. Good experience, Good outcome, Great vets. Since then, our other terrier has had surgery to remove a benign lump, and we have continued to have excellent service from the group. \r \r Charges are actually LESS than we have been accustomed to, so we had no sticker shock and no real surprises.\r \r
After over 21 years of taking our pets to Pet Care Professionals on Union Ext. I we will never take another step into this place. Last year we took a new puppy for her 3 month shots. We were charged over $160 while my mother in law took the sister puppy to a different vet and paid $55 for the exact same shots. After contacting the vet via a very rude receptionist I might add and a 2 week delay in responding to our complaint we were told the next set of shots would be free. They honored that... Yesterday we took our 13 yr old dog due to her acting sick and not eating for a day. $410 to find out what ""may"" be the problem. She was diagnosed with pyometra. The printed estimate was $1,786. That was on top of the $410!! I opted to take it to another vet that charged me $350 plus $40 for overnight stay and anesthesia. This was a special price for me but the regular price would be $650! Much better than $2,200 that my vet of 21 years tried to charge under a very vulnerable and stressful situation. I do want to say that we were happy with this vet when Dr. Sally Beaumont was the only Dr. Too many young Vets working at this and the new location that do not care about the customer. Check out any other vet besides this one!!!