Formosa Restaurant

Really sad, my family & I’ve been eating here for 20+ years & after tonight’s experience will never go back. We knew Christmas night would be busy so we got a reservation at 7:00pm; our order wasn’t taken until 7:30pm. Around 8:40pm I decided to ask how much longer it would be before our food would come out & got a condescending answer “just a second.” Ten minutes later as the table behind us (seated 10 minutes after us) was boxing up their food up, I decided to call it a night a pay for our tea & soup. When I asked for the ticket at the front counter, the manager asked what was wrong? So I rationally explained our situation and then she turned and communicated what I believe was our experience to another worker. Both ladies just laughed which I then irrationally question them and then got an apology. I understand mistakes happen, but not taking responsibility for their lack of professionalism is a clear sign of incompetence. So now this family will explore the Chinese Cuisine around Memphis. Good luck