- by D G. on 01/01/2015
You can't even call it "service" if they never pick you up. Called the day before to schedule a pickup and they never arrived. When I called the business, the message said they would be taking a "few hours off" so that "their drivers could get some rest", and that they would be open "around noon". Called them 3 times until 1:00 with no answer. Pass on these unprofessional idiots. They don't even want to be in business.
- by Barry A. on 09/26/2014
my experience is nearly identical to the last review. 2+hours after being told 30 min. 1 hour later, told 15 minutes. Still no sign of them. Very poor service.
- by Ryan S. on 09/15/2014
I write this after a 2 hour and 36 minute wait for a cab. The driver originally told me he would be here in 30 minutes. I had to call back and was told that they were short staffed and he would be just 15 more minutes. He never showed up and stopped answering the phone.
- by Raj V. on 09/03/2014
worst service ever....cab showed up 30 minutes late ...driver never apologized...worst cab ride ever!
- by Nigel T. on 08/17/2014
READ THIS AND SAVE YOURSELF MONEY - This company charges a $15 pick up fee, and $3 a mile!! I had them take me 9 miles to collect a rental and they charged $45. Their vehicle, an old Dodge Mini Van was falling apart, disgustingly filthy, and driven by someone from a section 8 home. You may think this is a rant by a disgruntled passenger, and in part you you be right, but the facts are the facts. Their cars are bordering on dangerous, are absolutely filthy, and their charges asinine (as described by the police officer I called when they demanded $45 for a 9 mile ride). I would AVOID this company at all costs.
- by on 08/10/2014
Never again would I use this HORRIBLE service. Called for a cab, nobody shows up. I call back and get yelled at by the owner that I should be waiting in my driveway. I ask why can't someone knock at the door or call me if they were here and was told "we don't do that!". Save yourself trouble and call Mchenry cab. Once I called them, I had no issues whatsoever!
- by Kyle R. on 01/04/2014
I was approaching a stop sign in my neighborhood, in my lane, approaching the white line. I almost got taken out by a Hum Vee that couldn’t negotiate staying in his own lane making a turn. And I get a slow, long dirt look from the driver. Hey, stay in your lane jerk! I think you need to learn how to navigate the vehicle you are driving. You guys might hurt someone and it was almost me and my family.
- by Stephanie S. on 12/18/2013
Tried to book a cab from McHenry to the Milwaukee Airport on Christmas day, the guy (Curtis) told me that it's $90 with a credit card and he would have someone call me to book it. Tamara called me about 10 minutes later and told me it's $125. As this is a company trip, i have to get expenses approved. I told her i had to call her back because i was approved for $90, not $125. I spoke to my company and gave them a call back, i got Curtis on the line again, he said to call "boss lady" and gave me her cell phone number and that he's approving my trip for $90 on Christmas day. I got back in touch with Tamara and she said she just spoke with him as well and he never said that. I JUST GOT OFF THE PHONE WITH HIM. Then she called him again (I can hear every word lady!) and then says that he never said that and the customer sitting with him confirmed it. I told her fine - if you're not going to do it whatever, i need to get the cab booked. She then started with "Isn't your company paying for all of this!?" That's beside the point. Her words then "well we're a small company and you're trying to nickle and dime us" NO IM NOT I was told one price and you then gave me another, after speaking with the orginal person MOMENT before you, i was told the incorrect price AGAIN Finally i asked if she wanted my business or not, i agreed to the stupid $125 price. She said "you know what, no we don't, he said not to take it" FINE, i'll go elsewhere. I understand im pulling someone from their family to take me to the airport but i'm also having to work on the holiday so i'm in the SAME BOAT. I WOULD LOVE to sit at home with MY FAMILY. We all have crap to do - GROW UP Stephanie