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        General Info
        From our first hardware shop back in 1949 to any of our current appliance and mattress stores, we make our customerâ??s satisfaction our mission. Thatâ??s what sets us apart from the other appliance stores in Matthews, NC. We make sure that each customer is completely satisfied with their purchase, so you can create the home of your dreams. Whether you need to upgrade every appliance, or youâ??re settling into a new home, we have home appliances and mattresses at unbeatable prices. It doesnâ??t matter if you are a first-time customer or a familiar face, you wonâ??t find our personalized customer service anywhere else.
        Email
        Brands
        GE Kitchen-Aid, Jennair, Subzero, wolf, Whirlpool
        Payment method
        financing available, all major credit cards, check, debit
        Other Link

        http://plazaappliance.brandsource.com/default.aspx

        Category
        Major Appliances

        Reviews

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        RT
        Ray T.
        Edited: 08/25/2016
        Overall

        We had a not so great experience upon delivery that took months to resolve. Only after taking our issue to another manage did we get some customer service.

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        mcguiremiked

        10/06/2008

        Overall
        Poor Customer Service

        We purchased a Kitchen Aid dishwasher on 8/30/08, and as of 9/25/08 it had yet to work. It was installed on 9/2/08 and did not work after installation. the installer was not a tachnician so he couldn't determine the problem. A service call was needed. The service personel said there was a bad latch and the part needed to be ordered. After a week he returned, only to have the wrong part. We were told the correct part would be ordered and he would return. We never heard from anyone, even after repeated calls to plaza and an attempt to find the manager. We finally found the manager in the store on 9/26/08, who was unaware of the problem in spite of repeated calls. The diswasher was finally repaired on 9/30/08, 5 weeks after purchase. We requested a $100 refund of the delivery charges, that fell on 'deaf ears." I filed a complaint with the BBB. We will be making purchased elsewhere in the future.



        M.McGuire, Charlortte, NC

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        Details

        Phone: (704) 708-4223

        Address: 9405 E Independence Blvd, Matthews, NC 28105

        Website: http://plazaappliance.brandsource.com/default.aspx

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