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Enterprise Rent-A-Car

20217 Hall Rd, Macomb, MI 48044
(4)
★ Write a Review(586) 783-6220Directions

MORE INFO

Hours

Regular Hours
24 Hours Service

Extra Phones

Phone: (586) 226-8991

Phone: (586) 265-5454

TollFree: (800) 257-1136

TollFree: (888) 211-8267

Payment Methods

AMEX, DISCOVER, MASTER CARD, VISA
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REVIEWS(4)

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  • Details
    Overall
    Selection
    Service
    Updated: 2 days ago

    Very upsetting experience. Car was returned and inspected, deposit was refunded, one week later a surprise charge to my credit card. Called for 4 days straight was promised that it was going to be refunded that day. Waited 5 days for refund, called and spoke with "Sara" who stated she was a manager at Hall Rd location, she was extremely rude and very disrespectful, she talked over me and when I asked why my card was charged and I was not even contacted first, she continued to talk over me and would not answer my question. What a nightmare! On the 6th day card was still not refunded, I had to cancel card and dispute charge.

  • Details
    Overall
    Selection
    Service
    Updated: 6/11/2016

    When I went to pick up my subcompact car on 6-6, they had none available. They gave me a midsize instead for the same price. When I returned the car on 6-8, they had my rental agreement under a different name. I had to wait about a half hour before they corrected it and closed me out. I probably will not rent a car from that location again.

  • user avatar
    Details
    Overall
    Selection
    Service
    Updated: 5/12/2016

    Excellent customer service all around, will only rent from Enterprise in Clinton Township, always on time, and out on my way quickly

  • user avatar
    Updated: 12/13/2015

    Great service for rental - had to get upgraded by Enterprise due to vehicle availability. I had owned a Toyota Rav 4 prior. This newer model was nice to drive. I would have to say this Enterprise office has always taken care of us. My only disappointment is there is no way to pay for an automatic toll incurred on a trip. You pay the toll after the fact but have to pay a surcharge because the toll originally goes to Enterprise. I appreciate Enterprise being proactive and paying the toll but wish there was some way in the future to have an option up front. Unfortunately, I see how this could become lucrative for car rental companies.

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