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Television - Internet - Telephone
- General Info
- At Charter, our mission is to provide value to our customers. We do this by offering high-quality communication services, continually improving customer care, and through the commitment of our employees. Today, Charter offers a full range of advanced communication services, including video, high-speed Internet, and telephone. Individually or in a bundle, these services provide our customers with tremendous value in the form of entertainment, information, and their connections to the world. Through Charter's video services, we offer a broad selection of television programming. Our customers can select between basic service and Charter Digital CableĆĀ® packages, which include HDTV channels. We also provide advanced DVRs along with access to an extensive library of video-on-demand content. At Charter, we strive to improve every aspect of our customers' experience. As part of this effort, we created Charter Centers of Excellence - call centers that specialize in specific customer needs: billing and repair, new product sales, high-speed Internet, and telephone. Charter has integrated its call centers allowing our customers to be quickly connected to the first available agent with the expertise to assist them. Our agents provide customer support via e-mail, phone and even online chat. Charter's focus on improving the customer experience also extends to our technicians in the field, whose appointment schedules are organized and updated using the latest mobile-dispatch technologies.
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Reviews
12/06/2009
if u have a choice to get any service you like do never ever choose charter its none professional more hassels then u like to deal within your already hectic life. I STRONGLY ADVISE YOU ALL DONT GET PUSHED UNDER A TOW TRUCK BY THESE CHRTER COMUNICATIONS STAY FAR AWAY FROM THEM IF YOU CAN AND HAVE A FREE CHIOCE !
SINCERLY A VERY DISAPPOINTED CHARTER COUSTUMER
03/18/2008
The customer support and service quality continue to degrade. Separate billing systems cause customers to spend hours trying to obtain service and attention. Using on line helps some, but does not resolve the phone issues or increased service interruptions and downtime on average 4-6 times a month. Customer support is not available 7x24, thus recovery takes days to resolve. Obtaining credits for downtime or interrupted service when major outages occur is burdened on the customer and not a proactive process. Special offers have short lives then replaced with high increases in service. Very unhappy with this service as it has taken on the character of a 'monopoly' and outsourced its customer support to agents who do not understand the business or processes.
Details
Phone: (877) 842-2493
Address: 4031 Via Oro Ave, Long Beach, CA 90810
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