Hertz

Had the absolute worst service possible from a manager nonetheless at the Hertz Plymouth Rd location in Livonia, MI. After being in a car accident caused by someone else and getting a rental through my insurance company through their suggestion of Hertz in my area, my car was finished at 3:30pm on a Friday (knowing that I would be out of town, this was mentioned prior to drop off) the car mechanic shop and Hertz decided to give me false information saying that I would not have to pay the additional days for my rental due to me being scheduled out of town. I called the manager at the Plymouth Rd location and he rudely told me on Friday, " why would we let you have a car for free?". I explained the situation, that I would even pay for Friday and Saturday but didn't understand why I'd have to pay for Sunday since I'd be back in town and available then. He said that they were closed and that wouldn't be an option. When I returned to get my vehicle on Monday the manager treated me w disgust. He waited for me to state my complaint with a smug look on his face the whole time and then said give me the keys and you can leave once I get the mileage. I said okay thank you for not helping me out whatsoever and I can do the rest on my own without your assistance. I went and grabbed my things from the rental to put in my car. Once I gathered my belongings, he decided that was a good time to sneak into the rental to move it to the car wash area and grab the mileage. He went inside and left the receipt on the table for me to grab without speaking to him again. Complete trash of service in my opinion. This person should not be in a management position. Needless to say I will never rent or suggest Hertz for any auto rental needs ever again. Thanks for helping me with my already traumatic event. NOT.

Will never rent a car from there again. The car I was given was dirty and when I returned I was charged a full tank when I gave it back a gallon less than what I got it