Monro Muffler Brake & Service

Awesome location who genuinely cares about your well-being. Always had a great experience with this Monro, especially when compared to others nearby. The staff is honest and willing to work with you. I highly recommend!

On 2/13/14 at 9:30 am, I visited Monroe Muffler location in Leroy to have an oil change and inspection done on my car. After the oil change, the store manager Christoph Johnson came out and told me that the oil change was finished but they hadn't started the inspection yet because my car would not pass as I needed a tire and tie rod replaced. I then told him to not worry about doing the inspection. Christoph then told me it was New York State law that once a customer requests an inspection that it had to be carried through. Christoph then looked up on the computer what the cost of a tire and tie rod replacement would be. I again stated that I did not wish to purchase these items and didn't want to proceed with the inspection. Even though the inspection had not started yet, Christoph refused to release my vehicle to my possession so that he could bill me for the cost of an inspection. He proceeded to do the inspection without my permission and refused to release my vehicle to me until he had finished with the service. When he returned to bill me for the services, I stated that I did not feel I should have to pay for the inspection as it wasn't something I wanted done once he notified me about the tire. He then threatened to call the police on me if I didn't pay him.