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JC
Jennifer C.

02/13/2016

Overall

When the hours are listed as "open at 6 am," this does NOT mean "wait on the manager to arrive WHENEVER THEY FEEL LIKE IT AFTER 6 to get drive thru headsets for the drive thru employees!!!!"
I was in the drive thru at 6 am this morning and the damn drive thru was NOT open!!! When I pulled around, I had to honk to get an employee's attention because they weren't even OPEN yet!!! Her excuse: we're waiting on the manager to arrive to get me a headset.
WTF are they even doing in the store without a manager present????
I am a former manager for McDonald's. I worked at this exact location several years ago, as well as at Tulsa's busiest store. Employees are NOT allowed to enter the store for opening shift without their manager. This is for SAFETY reasons. If they are waiting on their manager to arrive, WHO THE HELL LET THEM INTO THE STORE????

And this employee asks me if I would like to order; 1 - there is no visible menu at the rear drive thru window. 2 - if your manager isn't there yet, you have no till counted out yet, and your computer register system isn't even going to be online yet!!!

I have had issues with these stores before, but this REALLY takes the hotcake!!!

And thanks a lot to the negligence of the manager and stupidity of the employee...
I am medically restricted on driving in the dark due to a medical condition, so instead of getting me a little breakfast at a store that is right on my approved driving route for taking my son to work this time of morning, I had to drive clear out of my way to go to another store. Thanks for making me have to waste gas, time and risk other issues just for some breakfast.
Your manager this morning is worthless. You really should look into finding a replacement.

Details

Phone: (580) 357-3580

Address: 1015 SW Lee Blvd, Lawton, OK 73501

Website: http://www.mcdonalds.com/

More Info

General Info
We are monitoring all local, state and federal regulations to provide customers with contactless ordering options. While some restaurants may have dining rooms open, others are serving customers through the Drive Thru, with Mobile Order & Pay on the McDonald's App, and with McDelivery®. McDonald’s remains committed to following the data and science with safety as our top priority. In response to the CDC’s guidance, crew and customers will be required to resume wearing masks inside U.S. restaurants in areas with high or substantial transmission, regardless of vaccination status. Masks are always required for customers and crew who are not vaccinated. In addition to performing deep cleaning, safety shields are also in place for protection.
Services/Products
DriveThru GiftCards McDelivery MobileOffers MobileOrdering WiFi
Payment method
amex, discover, master card, visa, cash
Price Range
$
Categories
Other Information

Cuisines: Yogurt, Burgers, American, Sandwiches, Hot Dogs, Fast Food, Ice Cream, Healthy, Diner, Cafe, Omelets

Price Range : Below Average

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