Charleys Cheesesteaks

I ordered gourmet fries with cheese. When I took one bite it tasted like feces in the fries. I immediately could taste it and went to the rest room. I felt very upset and disgusted. I went to tell the lady who served me and she just asked me if i wanted more fries. I'm disappointed. They didn't tell me they were going to do anything about it or check their food. She wasn't concerned and didn't show interest to their customers complaints.

The food is great and the service is great. I love how they prepare the food right in front of you, so you know what you are getting and that it is fresh.