Walmart Auto Care Centers

My experience was, and has always been fine at Walmart. My comment is more for the long winded lady that wanted fabric medium. Newsflash there are at least 5 stores I know of that specialize in arts and crafts, painting, and sewing supplies. Why not go there in the first place!

So I called asking about something called "Fabric Medium" (its used with acrylic paint so that you can pain fabric and things like that without the paint cracking) and the first person that I talked to had no idea what it was so they said they would page someone from that department. I waited for about 10 minutes before someone finally started talking to me again. I told them what I was looking for and THEY didn't know either. So I was put on hold for ANOTHER 10 minutes.



I got frustrated and annoyed so I hung up and called them back again. Not sure if this was the same woman as before but I told her my problem. I explained to her that I had called earlier to ask about "Fabric Medium" and had been put on hold for about 20 minutes. She interrupts me and says that she will find someone to talk to me about it. I wait another 5 minute (already fairly annoyed) and someone FINALLY picks up the phone again. I'm pretty sure that its the same girl the entire time at this point. Apparently she couldn't hear be as I explained it to her AGAIN what I what looking for and hung up.



I'm already really really annoyed at this point, having wasted so much time on the phone talking to nobody. I call back and tell her as calmly as I can that I called earlier and I'm trying to find out if they have what I'm looking for. She apologizes, telling me that she has no idea why they aren't answering the page and tries again. I wait another 5 minutes and she picks up, asking if I could call later because apparently the person from that area was on a line? I explained to her that there was someone I needed to get the information to that was already in the area and that they didn't want to waste gas going back and forth. She tell me that she'll try to find someone else. Wait another 5 minutes (SAME GIRL) I explain to her AGAIN. "Oh okay one minute". I waited another 10 minutes before hanging up again.



I waited a total of 45 minutes. Within that time I could have easily gone to the store myself and checked if they had the product that I was looking for. I am HIGHLY disappointed in the lack of effort and not to mention the wait time. The girl seemed to forget that I was there every time I talked to her.