China Express

MY REVIEW CONSISTS OF AN ORDER I PLACED IN LATE SEPTEMBER 2008 FROM MY LUNCH BREAK AT WORK AT LAKEWOOD HOSPITAL.
THE PREVIOUS ORDER HAD BEEN TO PUT IT NICELY "not up to par" QUALITY WISE AND IT TOOK SOME CONVINCING FROM CO-WORKERS TO ORDER FROM THEM AGAIN. AFTER GIVING THEM THE BENEFIT OF THE DOUBT AND ASKING WHEN PLACING THE ORDER TO PLEASE PUT MEATY PIECES IN THE SWEET N SOUR CHICKEN DOUGH AS LAST TIME IT HAD BEEN LACKING IMMENSELY....I PLACED THE ORDER, WAITED, SIGNED UP FOR MY 30 MINUTE LUNCH BREAK- WORKING IN A HOSPITAL LUNCH TIME IS HARD TO COME BY... I THANKED THE DELIVERY LADY WHO ARRIVED IN A REASONABLE TIME PERIOD AND TIPPED HER A SUFFICIENT $4 ONLY TO DISCOVER AS I SAT DOWN TO LUNCH THAT THIS TIME MY SWEET N SOUR ORDER WAS COMPLETELY MISSING AND MY ORDER OF FRENCH FRIES WERE NOT THE USUAL CRINKLE CUTS BUT MORE LIKE THE EXACT CONSISTENCY OF BURGER KINGS FRIES ie. COLD, & OLD (IN THE SAME PLAZA, COINCIDENTALLY). I CALLED CHINA EXPRESS AND SAT ON HOLD FOR 5 MINUTES TO FINALLY SPEAK TO SOMEONE AND ASKED THEM TO PLEASE BRING MY FORGOTTEN FOOD THEY REPLIED THAT THEY WOULD "HAVE TO CHARGE ME" I REPLIED THAT I HAD ALREADY PAID AND WOULD APPRECIATE THAT THEY BRING IT, AND AS SOON AS POSSIBLE SINCE MY LUNCH WAS AT THIS POINT ALMOST HALF OVER. THEY INSISTED I WOULD HAVE TO PAY AGAIN. I TOLD THEM I WOULD LIKE MY FRIES REPLACED AND MY CHICKEN BROUGHT, TO THEIR INSISTENCE AGAIN OF "I WOULD HAVE TO PAY" I THEN STATED IF THEY DIDN'T "RIGHT THEIR WRONG" I WOULD TELL EVERYONE I WORK WITH AT LAKEWOOD HOSPITAL OF THE POOR SERVICE I RECEIVED FROM TO AN EVEN MORE APPALING NASTY RESPONSE FROM THE MALE WORKER ON THE TELEPHONE THAT "WE DON'T CARE, WE DON'T CARE!!" HE THEN HUNG UP THE PHONE, AND I NEVER DID RECEIVE MY ORDER THAT I PAID FOR. DO NOT ORDER FROM THEM!!!!!!!!!!!!
A YEAR AGO THEY MESSED UP THE SAME ORDER 3 TIMES I HAD TO DRIVE ALL THE WAY BACK AND THEN THEY MESSED UP THE ORDER I SAT AND WAITED FOR THEM TO FIX IT WAS UNBELIEVABLE.
IT IS ONLY A MATTER OF TIME BEFORE THEY ARE OUT OF BUSINESS.

I spent over $50 to feed my friends and family their food on a takeout order. Everything was good, good as usual, except for the order of Pork Lomien Noodles. It smelled sour when I got it home (5 minutes after I picked it up). I tasted it and the meat was rancid. I've been a customer of their's for the past year and I've never had a problem with their food. I returned to the store with the Pork Lomien noodles thinking that I was doing them a favor by alerting them to the problem so they wouldn't serve it to anymore of their customers. When I explained the problem to the manager, she refused to smell the lomien noodles. She refused to give me a refund for just the pork lomien noodles and she refused to make me another order. I told her that her attitude was uncalled for and she dared me to call the Health Department because in her words "we make everything fresh!" I told her that she was being ridiculous and that I would be making a complaint and she said "f@#k you! Get out my store!" I don't know what her issue is, but I will never give them another dime of my money. Absolutely incredible.