SSM Health Care

I took my parents in today and they were seen immediately. Was very impressed with the nurse and Dr also the receptionist. I would definitely recommend this facility!

I took my daughter in the SSM Health Care facility and was greeted, checked in and spoken to like everyone should be. The health care member that took my families information was very friendly and caring. The nurse that took us to our room, Dr. Martin and the member who originally checked us in were all so nice and caring. On our way out, my daughter was offered a bottle of water for her throat and a sucker. This was a great experience and worth this positive review.

So the nurse practitioner I was seeing (only saw her once to establish primary care) up and quit. No one let me know this whether via phone call, letter, email, etc...nothing. I only found out when I called to get my scripts refilled. They wouldn't fill my prescriptions without seeing the doctor who took over her patients. Naturally, this would irritate anyone. Pay for another visit just to get my meds that I've been taking for years? I said fine and waited to see him before I could get my medicine. Have been without my meds for almost two months now. My doctor and my insurance say that they are covered. My pharmacy says they are not, unless the doc office sends a prior auth to the insurance & it is approved. I asked the insurance, so it will be approved if they just send it through. They have verified this is correct multiple times with me. I can't begin to count how many phone calls I have made to the doc office, pharmacy & insurance company to fix this situation. Dr. Brayfield said he would have his nurse call the pharmacy (right at the end of my visit with him) to see what the problem is. Apparently they didn't, or the pharmacy is lying, I don't care which, I just need my medicine. The pharmacy said they've faxed the paperwork multiple times for the prior auth they need with no response. The doctors office said they never got anything. I verified with the pharmacy they were sending it to the correct fax number & they have been.
Funny how the only script I've been having problems with is my birth control. Especially since this is a religiously affiliated health care center. Maybe this review will get their attention. Why is it that I'm the only one making all the phone calls to fix this? Dr. Brayfield is really nice & a great doctor, but everything else sucks. I'll only change my review when this situation is fixed.