Visionworks

Con artists, and inept technicians! BEWARE!!!

I purchased a pair of glasses at VW at a cost of $300.00, and they never got the Rx correct! After taking the glasses to Dr. Bizer's around a half dozen times to correct the lenses, I finally gave up and relied completely on my contact lenses. Turns out that my Rx is +5, and the glasses they gave me were a -3!

Fast forward to last week, I went to a competitor who gave me an eye exam and told me that I cannot use contact lenses for the next week or two. I tried to contact Dr. Bizer's Vision World about the issue again, and they refuse to do anything, other than allow me to pay almost $300,00 to put new lenses into the frames, plus charge me for another exam! The GM did say that she would take off 25%... very nice of her, since their chain competitor quoted me $40.00 to put whole new lenses into my existing frames!

I can’t explain with mere words how horrid the customer service is at Dr. Bitzers at West Town Mall. I was there with my child for about 3 hours. During this time they managed to misplace an elderly women’s paperwork (which left her waiting for an exceptionally long time). When she told them she felt like she should get a discount for her trouble they all but laughed in her face! A few minutes later another customer came in to pick up her contacts. Someone from Dr. Bitzers had left her a voicemail saying her order was ready. When she showed up they basically called her a liar and told her to come back in four days! The same employee later used a tone with me that I can only describe as abrasive. I then paid for the exam and walked out. I will say that a couple of the employees that work there are warm and friendly, sad that a few ruined the experience.