Arseneau Optical Of Kankakee, Inc.

My time at Arseneau Optical with Dr. Prechal left me feeling less than a person. The provider came into the office, looked at my children and asked if anyone is here that they can go with. I said no, they are cooperative, and they are on the tablet, so you won’t even hear them. He then walked to his desk, sat down and started to type, he then asked with his back turned to me why are you hear. I then said hello, my name is jodeen and extended my hand to shake his. He looked at my hand for a few seconds, then shook it. He then pulled his hand away from me, whipped it on the side of his pants and told me I shook his hand too hard. As the exam went forward his tone became abrasive and agitated as he began to ask routine questions, the entire time with his back towards me. The only time he looked in my direction was when the actual eye exam began. At the end of my appointment he asked if I had any questions, I asked about contacts, He then said that’s another appointment and I need to pay out of pocket for that. As much as I wanted to get out of their I said Dr, it would have been nice if you introduced yourself and maybe say good afternoon. The words barely left my mouth when he got up, walked to the door and told me not to tell him how to run his practice. I got up took my children and said it’s just bedside manner, he then closed the door in my face. My daughter then turned to me and said mom did we do something wrong. Of course, I told her no, he’s just having a bad day. What I really should have told her was no matter how bad, anger or upset you are feeling that day, it is never ok to take out your frustration on anyone. He made me feel as if I was a bother, as if I was inferior, and he did not want me there. Needless to say, It’s my last visit.