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Adamec Harley Davidson

8909 Baymeadows Rd, Jacksonville, FL 32256
(2)
Closed Now
Today

9:00 am - 6:00 pm

Tomorrow

11:00 am - 5:00 pm

(904) 493-1931DirectionsMap

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REVIEWS(2)

  • A Genuine Experience!
    by  on 04/29/2010

    I think too often people want to write about the bad experiences they have and rarely the good so here it goes... I had a GREAT experience at Adamec Harley (Baymeadows dealership). I'm a new rider and had a lot of questions which the sales and service staff were able to answer and give suggestions on. I felt welcome and the staff was courteous to me and my husband and made us feel like we had been part of the Harley community for years. I would suggest them to anyone whose in the market to buy or trade in for a new bike.

  • Terrible Customer Service
    by  on 01/08/2010

    I purchased a Harley-Davidson while overseas on deployment. I had it shipped to the Adamec Dealership on Baymeadows RD. I then sunk $4000 of accessories in the bike. One item was a Screaming Eagle Super Tuner and Dyna Tune when I had 500 miles on the bike. When the bike was delivered they handed me a box of parts and that was it. It took me about a year to get 500 miles on the bike due to my military schedule. When I went back for the Dyna Tune they explained for the first time to me that I needed a little black box that went from the bikes ECM to the Dyna Tune machine, (they never gave this little black box to me and it was never explained when I received the bike). The service writer told me that their policy was to give the boxes back and there was nothing they could do for us as per his manager. I asked to speak with the service dept., manager and got voicemail in which I left a few messages (Which the manager never returned). Then I talked with the ""Customer Service Coordinator"" She stated the best they could do was offer me a new tuner for their cost of $299.00, this after I already spent $435 on one when I bought the bike. I then asked for my money back for the Dyna Tune which was $350 and she stated that we did not pay for one! Then she proceeded to tell me there was little she could do because I had not taken the bike in for regular maintenance at the dealership, in effect claiming that we didn't spend enough money there for her to really care about us as a customer. I have asked other dealerships about this situation and they have all said that they would have done the right thing and given me a new Super Tuner. I would suggest anyone wishing to use the Service Dept. at Baymeadows Rd. look elsewhere,

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