Comcast

On 2/7/17 I was suppose to have new service installed, but the Comcast technician left my house without a word to me without installing my service. After waiting for over 20 minutes I called Comcast to see where he was. I was told that he refused to install my service due to unsafe conditions, when I asked what unsafe conditions, they could not tell me. I canceled my new service and requested a full refund. I was told I would be contacted within 48 hours so they could get my debit card information for the refund. On 2/9/17 I called customer service again to check the status of my refund and was told I would have to wait 4-6 weeks for a check to be mailed to me. This is totally unacceptable. Comcast took the money out of my account within 30 minutes after I had completed my on line order and now I have to wait over month for my refund. So rude and disrespectful.