Carmel Hills Healthcare and Rehabilitation Ctr

In the beginning my mother's care was good, facility seemed clean and staff attentive. As time went on, her care deteriorated. Mom was found wet frequently in 2005/6,met with administrator,plan implemented-yet mom still wet through clothing. We found sheets not changed for over a week at a time, hair not cared for or even washed,safety device unattached between mom and wheelchair,despite requests and a fall from her chair.Worse yet, was how our family found her feet Dec 06. Upon inspection, we found the most disgusting buildup of brownish, foul-smelling, caked on layers of debris under and between all toes on both feet.I washed and scrubbed to find pink soft feet underneath.I asked to speak with the podiatrist- was given # for podiatrist who hasn't serviced CHLC for 1 1/2 years!What was my family to do?We met with Administrator/DON/Nurse- AGAIN. Some improvement was noticed, after years of expressed concerns. Nurse/advocate who was making changes, no longer in same position.????????

I would not recommend this facility to anyone. The rehab staff was excellent but the nursing staff was horrible. My Grandfather went there for rehabilitation after a mild case of neuropathy, he was there for about 25 days and only received 2 baths. When he or a family member called for a nurse they wouldn't come and we would have to go and find one. The doctor they have on staff was horrible as well. They put diapers on him because he couldn't walk to the bathroom on his own and wouldn't check his diaper all day and his bed and clothes would be soaked in urine. He became constipated and come to find out he had complete bowel blockage and had to have emergency surgery to correct it. If the doctor would have paid attention to the symptoms he was having he would have known this a lot sooner. My Grandfather died almost 4 weeks ago and him being in this nursing home had a lot to do with his passing. Please do not put your loved one in this facility.