Tejas Toyota

Great customer service. Truly care about their customers. They are true to their word and make the process smooth and quick.

I'm sad to say that our family recently had a very bad experience with the service department. Stuff happens and people make mistakes. You can tell the most about a business by how they respond when they've made a mistake. They did not try to make it right. The manager was rude instead of responsive even though we were nice and respectful when bringing the matter to his attention. So we can't trust them to so much as change oil anymore. It's a shame. Our whole family WAS Toyota brand loyal but if we can't trust the service department, how can we shop there? They've lost multiple vehicle sales over a few hundred bucks. It's a shame.

DO NOT GO HERE!!!

Short version of my very long horrible experience. I brought my car in for a safety recall and told them not to do anything but the recall, they told me that it would take two hours, it took over 4. Once I got my car and left to go home, I got half way there and my car over heated and I had to pull over on the side of the highway. They had went in and done a full inspection of the engine, without my permission and in doing so they left the radiator cap off. When I called them I was met with hostility and uncooperative language and behavior and hung up on the first time I called. The second time I talked to their service manager and after determining that it was not safe to drive to the dealership and I didn't trust them, the service manager told me to bring it to my mechanic and have him call me. I felt blown off and called Toyota Coorporate they impressed upon the service manager his responsibilities. He still gave me alot of runaround, and lied to Toyota Coorporate when he told them that his dealership had already fixed the matter and all repairs and services had been done, MY mechanic was still doing evaluations of the damages and no one from the dealership knew where my car was let alone had touched it. My mechanic called them to open a line of communication and inform them of their damages, when they told him, they had already done it, he told them no he had had the vehicle and no one had been to his shop. I called to give the bill to the dealership to get compensated and after calling 6 times and being hung up on, I called the owner and left a very direct message and called Toyota Coorporate again. Finally, after calling Coorporate and the owner the service manager called me to find out how much he owed me and to cut me a check. This dealership is obviously fine with doing unethical business practices and has no business continuing to service vehicles when neglagance and miscommunication could have ended in the loss of a life. All I can think of is what if I had kept my plans and been heading into Downtown on 59S during rush hour when my car overheated and I not noticed, someone could have died. I am not expecting anything from this, expect to save someone else the heartache, anger, and grief I went through. Do NOT go to this dealership, for your own safety and sanity go out of your way to go some where else.