Saved to Favorites

Apple Dentists

Add to Favorites
CLOSED NOW
Today: 8:00 am - 7:00 pm
Tomorrow: 9:00 am - 7:00 pm
Years in Business icon
28 Years
in Business
ACCEPTING
NEW PATIENTS
Amenities:
Wheelchair accessible
(281) 564-6665Visit WebsiteMap & Directions11900 Bellaire Blvd Ste AHouston, TX 77072Write a Review

Specialties

Primary: Dentist

Sub-Specialty: Primary Dental Care

More Info

Services/Products
General Dentistry
Brands
lumineers
Payment method
master card, visa
Neighborhoods
Alief Forest, Westside, Alief
AKA

Le, Truong Q, DDS

Apple Dentist

Mai, Hoa, Dds - Apple Dentist P

Mai, Hoa, Dds - Apple Dentist Pllc

Category
Other Information

Parking: Valet

Insurance: Delta Dental Premier

By Appointment Only: Yes

Services: Dentists, Tooth Whitening

Reviews

Hi there!
Rate this business!
What do you rate this business?First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
CC
Crystal C.

07/31/2015

Overall

You are better off pulling your own teeth than going to this place. The customer service is the WORST you will ever get. I should have known something was wrong with this place because I was the only customer in there every time (3) I went. Sadly I only went to this dump because I had a terrible sudden toothache and needed to find out what was wrong quickly and it was close to my residence. Big mistake. After being told that they could not verify my insurance (?) I ended up entering into a costly payment plan. The result? They scheduled a follow-up appointment I when I got there no one even acknowledged my presence. When I went up to the counter and politely introduced myself The receptionist "pretended" (yes pretended) to go and inform the dentist of my arrival. After waiting for 30 minutes (remember I had an appointment) I approached the desk and asked them if the dentist was ready to see me. One of the women at the front desk said "umm-hmm". And walked away, again pretending to go and inform the dentist of my arrival. Then, they had somebody I had never seen before come out and tell me the dentist wasn't in. When I asked why I was scheduled in the first place, I was told "I don't know why". Then I was told the three part bridge I was supposed to have installed wasn't ready anyway. When I called their "corporate" office, I was given the run around like you would not believe!!!! Then, get ready for this, they told me that all of the managers at every location and their "corporate" offices were on vacation. When I made additional inquires (i.e. when will they return, who do I need to speak to, etc...) I was left on hold for over 1 hr. 1hr. Then the lady who answered the phone (and refused to identify herself) said that I could just stay on the line because no one was going to speak to me. Then she hung up on me. If that wasn't bad enough, when I called back to the original location I was seen at (westheimer and dairy ashford) to seek a refund, I was told to come in and fill out paper work to get the "process" started. And what was that paper work? A Release of Liability Form. which of course I refused to sign. Add to that, a month after my procedure my mouth still hurts. I called the financing company and informed them that I will not paying for a bridge I have not received. They called Apple Dentists and are supposed to speak with the office manager on Monday July 3, 2015. That's great, but I doubt that it will happen. But that's okay, Because of this ordeal, I've already contacted an attorney. You've heard my story. I just should have gone to my regular dentist when my tooth first began to ache This place has the most unprofessional, attitudinal staff you will ever encounter. And after I took a good look around this place I realized that it is a raggedy dump. I was in real pain because there is no way in hell I would have gone that crappy place (with a dirty fountain, raggedy chairs and unskilled help) unless I was suffering. I need a physical to make sure I haven't caught anything. Now I'm walking around, a snaggle toothed professional. Don't go to this place. You have been warned!!!!!!!!!!

JM
Jessica M.

04/10/2015

Overall

I went in to get my wisdom teeth removed.



Lets start off with the non-important items.



The place smelled like rotten seafood.

The restroom seemed like someone urinated all over the walls and there was no toilet paper.

The rooms where the patients sit are not private .

There were holes in the walls.

They have a beautiful fountain in the middle but the water has not been changed since I think the establishment was built.



My actual experience:

I walked in, filled out paper work, got sent to the room immediately ( so far so good).



The assistant came in to take the xrays of my wisdom tooth. This took about 15 minutes ( not bad right).



Then an asian lady came in, reclined my seat, asked me where it hurt. I told her upper left tooth, I can feel my wisdom teeth poking out and I want them removed. She looked into my mouth for a few seconds. Sat me back up and went about her merry way.



Then a different lady came in. Reclined my seat, stuck something in my mouth. Didn't exchange a word with me. Propped me back up and left.



Lastly, ANOTHER young lady comes in with the clipboard and tells me. " The procedure will cost $400 is that okay?"



I was appalled. Not once did any of the doctors come in and explain to me the procedure. Nor did they take the time to explain the xrays. Just not the kind of service I expected. I got real upset and asked if I could talk to one out of the two doctors that dug into my mouth and left.



The first lady came, she told me verbatim " You told me you only wanted to deal with removing your tooth, I cannot do that. That is why the other lady came in and looked to see if she could do the procedure for you. The first person was your assistant, I am doctor, the second lady was a doctor, and the last lady is the consultant is there anything I can explain for you?" she finished her thought with a roll of her eyes.



PLEASE NO ONE COME TO THIS FACILITY AND GET RIPPED OFF FOR CRAPPY SERVICE.

SH
Serri H.

11/28/2014

Overall

I ask if i can come in when they were about to close. I was surprise they took me in and finish the treatment. The faculty did a great job.

AL
Amanda L.

10/15/2014

Overall

I went for an ortho consult. the price was cheap. i went somewhere else for braces consult they said 500 down and 99 a month and i would get a free ipad i like the place but the only problem was that doctor Nguyen wasn't an orthodontist so that's why i came to apple dentists i got my braces started with a real orthodontist.

reereew

05/19/2013

Overall

HORRIBLE service. The guy who wanted to look at my teeth was sliding around wearing HOUSE SHOES!!! Then gets upset when I ask what did he think he was about to do. The front desk customer service was bad too. I will never go back and recommended no one else either.

louis85

03/23/2013

Overall
Never again

They will rip the hell out of you like a car salesman, and they would never tell you at the beginning, the service is sorry too. I would give it a half of a star because of false advertisement. They would do anything to rip you off as deductible as much as your insurance money. Yeah, they will be friendly as long as you agree with the price, who else doesn't. Waste my time...

yzhang37

01/25/2013

Overall
Worst place ever

Dont goooo... U will regard if u go to this place, I don't know how can they run this place for sooo long

omar.delia

01/15/2013

Overall

!!!!!WARNING!!!! I would say don't do it. this place is seriously bad. Before I started writing my review I read all the other ones and I agree with every single one of them (the bad ones only).

Yesterday I took my kids because the were schedule for their 6 moth check up. My wife schedule the appointment last week for Mon at 3 pm for my son and 3:30 pm for my daughter. at 4 PM I got up and asked them how much longer I had to wait. The manager said, " it will be a few more minutes only Sr." The finally call my back and then the nurse or dentist assistant told me that they couldn't do anything because it was not over 6 moths after their last visit. Are you freaking kidding me? They made me wait over an hour just to tell me they can do anything? plus, if my wife schedule the appointment the week before why they din't say anything back then? I was furious, I tried to talk to the manager but he was not even able to express himself correctly, the receptionist was rude and careless from the get go, and the DDS it was like a ghost. but that is not all. Then around 5 pm they called my wife's cellphone and asked her why she didn't make it to the appointment? That is how clueless they are.

I also have to mention that the place was a dump. I was dirty and you can clearly see that they don't care for the proper maintenance of the building.

I got my kids and fled out the place immediately. I am seriously warning you!! DO NOT GO THERE!!!!!

jimmy77042

12/28/2012

Overall
I would give it a zero! I pu...

I would give it a zero! I purchased my braces on February 6th 2012 at 12601 Westheimer Houston, TX 77077. On November 15th 2012, I requested a refund due to moving overseas and received a letter from Apple Dentist for refund of fees for my dental braces. Also, I was informed that it may take fifteen days for the request to be processed. Unfortunately, the refund has not been processed because the bank statement of my braces loan continues to reflect payment. It has been over a month and nothing has been done so far. On December 20th 2012 at 2:15 PM I spoke with you (Tatianna or Adrianna) and you informed me that you will telephone me with a resolution by the end of the business day but I never received the call. After that, I have made numerous attempts to contact the office manager. But the phone only to be placed on hold or told the manager was out of the office and call back on a certain time or even day of the week. When I attempted to contact the manager on the date and time specified by the office staff, I would be told once again the manager was out of the office or have my calls go unanswered. This is not the correct way for Apple Dentist to respond to their customers. I am very very upset with the customer service. They drag their feet when I ask for a refund. Also, I am very unhappy and confused with the way they calculate my refund. Many unexpected fees and charges suddenly show up! Do yourself and your teeth a favor and AVOID them like the PLAGUE!!!!!!!!!!!

jn2009

08/15/2012

Overall
Horrible experience!! DO NOT G...

Horrible experience!! DO NOT GO HERE! They will steal your money!

I went there to get new dentures. They told me that I will have them by the end of the month. I paid over $3k for this. TWO months later and I still do not have my dentures! They kept telling me that they will have them in 2 weeks, but every time I go there, they give me a bunch of excuses. They even told they LOST the dentures and have to make new ones.



I can't put up with this anymore that I decided to go elsewhere. I told them to give me my money back, and they said they will after a week for them to process. ONE month later and they still have not give me my money back. They kept making up excuses and said that their manager is out. Now they are avoiding my calls, but when I used a different number to call them, they pick up! They are scammers and liars! They still have not given me back the money til this day! I am posting this review anywhere I can so that people will not get cheated from this place like me.

vungo29

06/15/2012

Overall
I went to the Apple Dentist on...

I went to the Apple Dentist on Bellaire and Kirkwood. They overcharged me for deep root cleaning $800.00 and they charged everything on my Delta Dental Insurance, but they did not perform all of the surgeries like they were supposed to. When they clean my teeth, they did not even do the deep root cleaning. Kieu Le was my dentist and she did the cleaning so fast that I was not satisfied at all. I ranked this Apple Dentist the worst that I have ever been to.. Several people have told me that Apple Dentist have been sued several times and they even killed a kid by injecting him too much with pain killer.

JT
Jarin T.

11/03/2011

Overall
worst doctor ever, they do the...

worst doctor ever, they do the worst job and i am sure that you will be waited more than 1 hour to get your turn even you made an appointment before you come. they are careless on you, the young receptionist was the stupid one, she talks to us like no care anything, and she doesnot know anything as well.

please do not come over there if you want to be treated like stupid. trust me

3kristyr

08/05/2011

Overall
I went to Apple Dentist off of...

I went to Apple Dentist off of 1960 and Jones with my kids. (despite what the reviews said) It didn't take us long at all to be seen. The assistance were great with my boys and repeatedly told them how great they were doing the whole time! The doctors talked to them through the whole procedures to ease their minds about what was going on. Lots of smiles and high fives given to my boys for being so brave having teeth pulled. I would definately recommend Apple Dentist to my friends. Even got a prize (back-pack) when leaving. Great experience, I will be back!

alison109

03/14/2011

Overall
Apple Dentists

They have TERRIBLE service. The receptionists there are young & could really care less about customers. The orthodonist there doesn't even do what she's supposed to, she hires assistants to do do it for her. Everyone is so rude. I only met ONE nice dentist. They don't even have toilet paper. They made me wait 2 hours when I already had an appointment. The very last day I go there I'm gonna cuss them all out. They're so disrespectful, it's crazy. It'd actually be a nice place to go if the workers changed their attitude. I hope they read all these reviews.

tina513

08/05/2008

Overall
Horrible-1960

I would not recommend this place to any one. They find ways to recommended all the service that you dont need. They recommended me all this service but I was like I dont feel pain just stick to my cleaning. What made me mad the most is they made me waited for 2 hours, charged me $200 for a 10 minutes cleaning and my teeth didn't even feel clean afterward. They say my service is in between deep cleaning and light cleaning but when it come to it, their middle cleaning is no different to other people regular cleaning.

lolawolf

04/28/2008

Overall
horrible

They started charging me for braces when i didnt even have them on nor made any sort of arrangement that i was going to get my braces and i waited for over an hour. the receptionists were rude and unprofessional. dont recommend this place to no one

mrhcole

03/05/2008

Overall
Convenient location, nice doctors average good price for first visit but inefficient service

This review is for the Jones Rd and 1960 office in Houston. The day I went there were no patients waiting and the first attention was prompt and very efficient, both the technician who took the x-rays and the doctor who made the diagnose. I just felt a little uncomfortable by the insistence on cosmetics than on just addressing the very simple problem that got me there in first place. I was told I would be given a quote and if I approved, he will fix my tooth that same day.

I walked in and started filling paperwork at 11:45 but now I was left to wait for more than 45 minutes to get the quote of my service and proceed with the treatment. I decided to get to the front desk at 1:15pm and found the doctors were chatting there at front desk....Very quietly I paid my service and left. Nobody seemed to care, so if this is the attention given to something as simple as a quote I do not want it in the fixing my teeth. Lack of care for a patient-client is the kiss of death for any business in a place as large and full of options as Houston.

Details

Phone: (281) 564-6665

Address: 11900 Bellaire Blvd Ste A, Houston, TX 77072

Website: http://www.appledentistspllc.com

People Also Viewed