- Open 24 Hours
- Mon - Sun
- Open 24 Hours
Phone: (713) 812-7070
Derek was so calm and patient. He was listening to my daughter and I explain the problem before my husband got home and then he listened to him. He also explained to everyone of us the best way to fix the problem. And he wrote it down for us and our notes. He is extremely competent and knows exactly what he's doing and we felt a lot of faith and trust in what he said.
I had a problem with a ceiling fan. The chain broke off inside the fan while turning it on. I thought i would have to buy another fan and have it installed. The electrician suggested installing a remote control on the fan which would correct the problem and there would be no more concern about breaking the chain. The remote control works well and I am happy that i did not have to buy another fan. Abacus has provided excellent services every time I have called for electrical or plumbing issue.
Quick response. Friendly, professional all the way from placing the work order through the the time of completion. The serviceman was very knowledgable about his work and explained everything that I had a question about in a very professional manner. They were there in the time they said they will be there and I am a very satisfied customer.
Mateo is an excellent professional. I was very impressed with his commitment to get my problem resolved and to his high level of workmanship. He got the job done well and in record time, without damaging my walls or my garden. I am also thankful for gary and his crew. I have never seen any company dig a trench in such a clean and caring fashion. My garden was left exactly as they found it. You guys are awesome and definitely well worth the money I paid. Thank You.
Abacus was the only plumber that would come out at 1:00 AM. Our hot water heater in the attic was leaking and the over flow pan was over flowing. Water was falling from the ceiling on the first floor and saturated everything. We shut off the water and Abacus was here in about 20 minutes. Sebastian made sure everything was turn off and returned the next morning and installed a new water heater. Sebastian was very polite and professional and did a remarkable job and did not leave any mess. I would recommend Abacus.
John and the whole team worked hard to replace our broken HVAC system. They literally had it completely removed and new system installed the same day! A couple of small Hic-ups following install were addressed by one of their top techs. He did a great job with correcting the immediate concerns. John came back out to assess the work and balanced the system so my whole house feels equally comfortable. The new AC system not only cools the air more efficiently (16 SEER versus the old 12 SEER) but also removes more humidity in the air so the house is actually more comfortable at slightly higher temps than we previously had set them. This saves on our electric bill. A win all the way around. The 10 year Parts and Labor warranty is peace of mind and icing on the cake. With the new Lennox system installed, we're way cooler than we used to be (Pun intended).
The entire company is very professional. Monte is a great asset to your company. I am amazed how he was very professional, thorough, technical and very nice to talk to.
Gregg was very professional and explained the procedure involved in installing the water heater.It was late in the day and Gregg had to request a smaller tank be delivered due to width of attic entrance. He made sure we had a water heater installed the same day when he could had easily left it for another day.
Their technician arrived at the agreed time and was courteous and professional. The diagnosis was that the entire a/c system needed replacing at great expense. I arranged for a second engineer to have a look and he found that a loose wire was causing the problem. It was repaired, no replacement parts required, and all I paid for was the call-out fee. Lesson learned; always get a second opinion.
I was pleasantly surprised that a technician was at my home with in two hours of my inquiry. He was professional, friendly, polite, efficient and knowledgeable. if the high quality of this visit, from start to finish, is consistent with other services Abacus provides, I will be a repeat customer!