- Open 24 Hours
- Mon - Sun
- Open 24 Hours
Aaron was great! He identified the root cause quickly and after explaining to me the details along with the estimate started working to fix the problem immediately. It was clear to me that Aaron knew exactly how to repair the issue and I felt confident it would be done correctly. Looking beyond the immediate problem at hand, he quickly suggested a water damage specialist company that arrived an hour later to assess the situation. I am very happy with the service provided from the moment he arrived and beyond!
Abacus continues to deliver top notch service AND products. After having duct work replaced, A/C, and then electrical panel, they were my first choice when we needed plumbing work. While the service call was for a leak, the tech pointed out how we needed a water conditioner and we purchased with confidence. After researching I learned that, again, they provided the best product on the market and we can already notice the improvements promised.
Abacus came thru again as we came home to a cold shower as our hot water heater wasn't working. We called Abacus and they sent out a technician and he arrived on time and went right to work on our hot water heater and got us back our hot water . He explained what the problem was and told me about the parts he replaced. He was very professional and left us feeling good that our hot water heater was working fine and in good condition. Our hot water heater is located in the attic and it was a hot summer day but he never complained but went right up and got the job done . Abacus has always treated us fairly on our plumbing and air conditioning needs.
- DetailsEdited: 10/20/2016
Eddie Caballero provided excellent care. He arrived on time. He was very polite. He efficiently repaired a leaking toilet and recommended replacement of another toilet. He took the time to show me photos of different toilets available and recommended I look at various models to determine the most desirable height. He even agreed to come on Sunday to install the new toilet. Kudos to Abacus for always providing great service.
We were extremely pleased with the service provided, From my first call requesting information to the set up and completion of service. Everyone we dealt with were professional, courteous and easy to deal with. In all a Ten out of Ten. - Shaun M., Houston, TX
I was very impressed with the progress in the efficiency that Abacus showed me last night when I called at 9:30 PM for a water tank leak. Thank you so much for being so efficient. At 70 years and being alone at the moment, I didn't know what to do and your company followed through instantly which is a miracle in itself anymore. I am proud to be a member and I will use Abacus in the future even more.
- DetailsEdited: 10/07/2016
They did an excellent and professional job and came out same day we called. Answered all of our questions and showed us what we could do ourselves to maintain and prolong the life of our HVAC system. Even replaced the battery in the smoke detector while working in the attic. We have used them many times for at least 10 years for all of our plumbing and HVAC needs, and will certainly call them again.
When our sink clogged, we were torn between Abacus and a few other services that would likely have been less expensive, quicker fixes. Luckily we went with our gut, trusting a 5-star review Abacus received in the Woodlands Service Review Catalog. From our first call to schedule service, everything was extremely well organized and professional. The call center answered our call on the first ring at 9 PM on a Saturday, professionally walked us through the process, and quickly sent our appointment confirmation for 2 days later - Monday evening - when it was convenient for our schedule. The fact that the appointment window was 3 hours - instead of all day like some companies - was also very helpful in planning around work and other activities. When it came time for the appointment, we were called 45 minutes in advance of the technician's arrival and he arrived exactly when expected. Tyler was extremely professional and thorough. He was extremely courteous, used his floor protectors, and was friendly to our dog who wanted nothing more than to play with him. Our sink had been clogged and drained slowly for the past few weeks, but upon trying to fix the problem myself with a hardware store snake, I was unable to make any headway. Tyler walked through every step of the process with me, explaining what he was doing and why. His explanations of the camera diagnostic and tests he ran were easily understood and he gladly went into details upon request. He could have likely finished our job and left for the evening, but he made sure he'd done a great job before departing and explained suggested future remediation for our consideration in a way that wasn't pushy or pressuring. I'd like to pass along a huge thank you to him specifically for a job well done, but also to your company on the whole for the professionalism and good experience start to finish. We're glad we went with our guy in calling you out for this issue and will keep you at the top of our list for any future issues with our Plumbing, Heat/AC, or Electrical.
You can say that Mr. Cunningham has shown my wife and I excellent customer service during his troubleshooting, repairs and providing recommendations to our old HVAC system. As for the installation crew, Armando, Silvano and Roberto we were very impressed on how hard all three men worked in replacing our old system. All of them have fully represented "Abacus" as an outstanding staff and company!
I called for HVAC service because of water dripping from ceiling; thought perhaps primary drain line had clogged and/or backed up. Devon took the time to investigate and determine that yes, the AC drain lines were clogged and damaged, but the leak I was seeing was not AC related, but rather a plumbing issue with a water heater pipe. He scheduled plumbing service and by end of the next day, I had both AC and plumbing issues fixed and resolved. I commend Devon on performing that extra bit of service to help fully diagnose the extent of the problem as well as tolerate my dogs wanting to greet him again and again.