- by shopper101 on 09/27/2012
The customer service at PacMed is absolutely terrible! The manager there was extremely rude and argued with me when I tried to return a $40 item. Instead of simply informing me that it was not their policy to accept returns after 7 days, he argued with me and insisted that the medicare nurse was wrong in informing me that I purchased the wrong product. Therefore, it appeared that he was not going to accept my return because "he thought" the product was similar to what I needed to get and that the nurse was wrong. I am sure this manager is neither a nurse or doctor. As a customer I need to defer to the health care professional's opinion and not to this so-called manager's opinion. Only after that exchange did he inform me of their return policy. I pointed out that the invoice made no mention of their return policy and that the girl I purchased the item from did not inform me that I had to return the item by a certain time. I would definitely avoid purchasing anything from them. You can get better customer service from Hawaiian Islands Medical, Dauterman's, or Apria.
Honolulu Orthopedic Supply
885 Queen St, Honolulu, HI Orthopedic Appliances, Prosthetic Devices, Medical Equipment & Supplies
Aloha Medical Supplies
1188 Bishop St., Honolulu, HI Oxygen Therapy Equipment, Orthopedic Appliances, Wheelchairs, Medical Equipment & Supplies, Sleep Disorders-Information & Treatment
Ace Medical Inc
650 Iwilei Rd Ste 185, Honolulu, HI Medical Equipment & Supplies, Wheelchairs, Oxygen