Regency Theatres Granada Hls

Avoid this theater like the plague! They don't care about keeping their customer base in a dying industry. The place is dirty/sticky, outdated, and it is always humid/hot inside. If you want to see a movie, avoid Regency and go to Pacific Theatres. They are all updated and actually care about keeping business flowing.

I'm a single dad, and I take my little boy here almost weekly to see the new kids movies, and there is always a problem. Last time, the a/c wasn't working, and the time before that, the sound was glitching during the film.

The last 2 times we went here, they waved us right through when I had a drink in my hand. Today, the ticket guy stopped me for having a brand new Starbucks drink in my hand, and told me outside food and drink aren't allowed - even though there is a Starbucks in the same strip mall as the theater, and they don't serve anything like what I had. I explained that it was never a problem before, and he didn't seem to care. I asked for the manager, and he ended up flagging one down because the manager on duty, Patty, didn't have her radio on her.

When she finally came over, I explained that it was never a problem in the past (which is why I stopped at Starbucks before the movie), and that I planned on getting my son some concessions before the film. She refused service and said she could hold my coffee until after the movie, but that it was impossible for me to enter the theater with it. I understand if a business sets a strict policy, but this is the first time it was enforced and my straw wasn't even in my coffee yet.

My son was extremely excited to go into the movie, and she threw us out over a cup of coffee. I'll never come back again (nor will my friend's and family), thanks to Patty. She has absolutely no idea how to manage, and doesn't have the slightest idea of what customer service means. I guess they have too much business, because when I explained that I'd never be back because of this, she just smiled.

Very friendly employees. Clean and comfortable. Armrests are difficult to bring down. Overall a great experience.

Worst customer service. Cheap with their popcorns and the armrest are lousy! !!

Nice not to have to drive so far for a neighborhood movie theater.

this s.h.i.t is f.u.c.k.i.n.g awesome its the best and its cheap and clean!