Ashley HomeStore

Shana, at this location just sends people to the kiosk if they're considering financing their furniture & asks them to come back. FAILS to inform him that it's a HARD credit hit. He was told AFTER the fact that he has to call Synchrony to cancel. So, when I call to complain the lady who answers the phone is FULLY AWARE that it is a hard hit. I get Anthony on the phone & he is FULLY AWARE. FOR FURNITURE!!! He's nonchalant. So, Shana gets on the phone & claims that she NEVER knew/was TOLD that it was a HARD credit hit. She then tries to blame the damn kiosk because it says it's checks your credit. There's a huge difference between a SOFT & a HARD credit hit. So, I asked if she was the customer wouldn't she want to be aware that a HARD credit hit was going to be run. She responds:" No disrespect but I would've asked." No. You INFORM the customer. She goes onto to say that NO ONE who works there informs the customers that financing involves a HARD CREDIT hit. ONLY deal with JON.

ughh! I bought a leather blend couch and chair. The couch surface is cracking after just two years! I paid for an extended warranty that does not cover the items I bought, how can they take my money for a product that does NOT qualify for the warranty!