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        Colonial Hotel

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        Hotels, Lodging, Restaurants
        (1)
        OPEN NOW
        Today: 6:30 am - 11:00 pm
        Years in Business icon
        26 Years
        in Business
        BBB Rating icon
        Accredited
        Business
        Amenities:
        Has WifiServes alcoholTakes reservations
        (978) 630-2500Visit WebsiteMap & Directions625 Betty Spring RdGardner, MA 01440Write a Review

        Reviews

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        katrina.roberts.18

        08/06/2013

        Overall

        My husband and I had the pleasure of staying at the Colonial Hotel to attend a wedding. We called the week before to confirm, and made sure an early check-in would not be an issue.



        We get there after driving two hours early, as we had discussed over the phone. As we walk in we are not greeted or thanked, but glared at for interrupting the desk clerk named Laurie Lovewell from whatever she was doing on the computer. Not even a smile! We explain our situation, and she very rudely says we will NOT be checking in early. At eight o clock in the morning, she tells us to come back at three. Does not care about the prior phone conversation, or the fact we just drive two hours to get there.



        My husband and I drive around to kill some time, but return in a half an hour. Upon our return, we proceed to the lobby. The whole while hoping there is another representative available. No such luck. We explain the situation again, but we get nothing more than a snyde attitude. She says she is going to CHARGE US AN ENTIRE ADDITIONAL NIGHT for checking in early when we were told there would be no charge on the phone. My husband is exhausted and gives in thinking we can clear it up with the hotel manager herself. While giving us our keys she does not explain where the facilities are, breakfast, nothing. The ne thing she says to us? "THERE IS NO OUTSIDE BOOZE ALLOWED". Mind you, we don't even drink. We are a young couple who have very respectable corporate jobs, and have been married for six years.



        I send our terrible experience to the manager, Nicole Moorshead, anticipating any form of solution. Nothing! She repeats what their check-in time is and what we were charged. No courtesy basket or refund as an apology for our treatment.



        My husband and I have stayed at hotels all over. It is a regular thing for us, and we have NEVER HAD SUCH TERRIBLE SERVICE!! I am flabbergasted at the entire exchange, and would never stay here again. I would have had a better experience staying at a flea ridden Motel 6. Beware potential newlyweds who are looking to use this facility for the happiest day of your life. The service to your loved ones would not be what you deserve.

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        Details

        Phone: (978) 630-2500

        Address: 625 Betty Spring Rd, Gardner, MA 01440

        Website: http://www.colonial-hotel.com

        More Info

        General Info
        Welcome to Colonial Hotel, your Gardner “home away from home.” Colonial Hotel aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year. For those interested in checking out Gardner Bicentennial Chair (2.0 mi) while visiting Gardner, Colonial Hotel is a short distance away. As your “home away from home,” the hotel rooms offer a flat screen TV and air conditioning, and getting online is easy, with free wifi available. Guests have access to a 24 hour front desk, room service, and newspaper while staying at Colonial Hotel. In addition, Colonial Hotel offers a pool and a lounge, which will help make your Gardner trip additionally gratifying. And, as an added convenience, there is free parking available to guests. If you like pubs, Colonial Hotel is conveniently located near Colonial Grille, Williams Restaurant, and Gardner Ale House. If you’re looking for something to do, Dunn State Park is a nice way to spend some time. Colonial Hotel puts the best of Gardner at your fingertips, making your stay both relaxing and enjoyable. Welcome to Colonial Hotel, your Gardner “home away from home.” Colonial Hotel aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year. For those interested in checking out Gardner Bicentennial Chair (3.2 km) while visiting Gardner, Colonial Hotel is a short distance away. As your “home away from home,” the hotel rooms offer a flat screen TV and air conditioning, and getting online is easy, with free wifi available. Guests have access to 24 hour front desk, room service, and newspaper while staying at Colonial Hotel. In addition, Colonial Hotel offers a pool and a lounge, which will help make your Gardner trip additionally gratifying. And, as an added convenience, there is free parking available to guests. If you like Asian restaurants, Colonial Hotel is conveniently located near Yen Yen Chinese Restaurant and Sawa Asian Cuisine and Lounge. If you’re looking for something to do, Gardner Museum is a nice way to spend some time. Colonial Hotel puts the best of Gardner at your fingertips, making your stay both relaxing and enjoyable. Welcome to Colonial Hotel, your Gardner “home away from home.” Colonial Hotel aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year. For those interested in checking out Gardner Bicentennial Chair (2.0 mi) while visiting Gardner, Colonial Hotel is a short distance away. As your “home away from home,” the hotel rooms offer a flat screen TV and air conditioning, and getting online is easy, with free wifi available. Guests have access to a 24 hour front desk, room service, and newspaper while staying at Colonial Hotel. In addition, Colonial Hotel offers a pool and a lounge, which will help make your Gardner trip additionally gratifying. And, as an added convenience, there is free parking available to guests. If you like pubs, Colonial Hotel is conveniently located near Colonial Grille, Williams Restaurant, and Gardner Ale House. If you’re looking for something to do, Dunn State Park is a nice way to spend some time. Colonial Hotel puts the best of Gardner at your fingertips, making your stay both relaxing and enjoyable. Welcome to Colonial Hotel, your Gardner “home away from home.” Colonial Hotel aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year. For those interested in checking out Gardner Bicentennial Chair (2.0 mi) while visiting Gardner, Colonial Hotel is a short distance away. As your “home away from home,” the hotel rooms offer a flat screen TV and air conditioning, and getting online is easy, with free wifi available...
        BBB Rating
        A+
        BBB Rating and Accreditation information may be delayed up to a week.
        Extra Phones

        Phone: (978) 630-2322

        Fax: (978) 632-0913

        Payment method
        amex, diners club, discover, all major credit cards, master card, visa, carte blanche
        Price Range
        $
        AKA

        The Colonial Hotel

        Colonial Grille

        Other Links

        http://www.colonial-hotel.com

        http://colonial-hotel.com/restaurant.html

        Categories
        Hotels, Lodging, Restaurants
        Other Information

        Wi-Fi: Free

        Price Range : Below Average

        Bike Parking: No

        Pets Allowed: Yes

        Outdoor Seating: No

        Takes Reservations: Yes

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