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        JL
        James L.

        10/11/2015

        Overall

        Coffee N Cream ruined my wedding cake. I didn’t expect amazing, I didn’t expect to be blown away, I just expected to get a cake that I could enjoy for my wedding. What I tasted at the cake tasting and what I received for my wedding cake were not the same. The cake I received was dry, tasteless, and had a bad after taste. As a concerned and upset customer I returned the cake the same day but was told that they couldn’t do anything for me. When I spoke with the owner John I was met with the same resistance. This company doesn’t care about customers. They only care about taking your money and denying you any compensation. I tried to contact the other owner Mary but she seems to be avoiding my calls and emails. We weren’t asking for a full refund, only asking for a small replacement cake. Something we could enjoy and replace the empty memories we have from our wedding. We were told they wouldn’t do anything for us and that we received the cake that we ordered. Robots and factory workers, that’s who we were dealing with and we didn’t even know it. I was hoping for someone to understand our concern and to understand how important our day was to us but we instead were thought of as annoying. Please avoid letting these people ruin your special day, get your cake some other place.

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        Details

        Phone: (214) 705-9600

        Address: 11660 Legacy Dr, Frisco, TX 75033

        Website: http://mycoffeencream.com

        More Info

        General Info
        An award winning Coffee House, and Award Winning Bakery. "Where Neighbors N Friends Meet"(r) Our coffee is roasted by Oak Cliff Coffee Roasters. A truly special coffee roaster located right here in the Dallas area, sourcing beans directly from South and Central America! Fresh bakery too! More than 30 fresh made pastry items featured daily. Made from scratch by on staff Pastry Chefs. Custom cakes, Cupcakes, Cakeballs, Cookies N Catering. Catering for groups of 5 to 1000. Kid friendly. FREE WiFi.An award winning Coffee House, and Award Winning Bakery. "Where Neighbors N Friends Meet"(r) Our coffee is roasted by Oak Cliff Coffee Roasters. A truly special coffee roaster located right here in the Dallas area, sourcing beans directly from South and Central America! Fresh bakery too! More than 30 fresh made pastry items featured daily. Made from scratch by on staff Pastry Chefs. Custom cakes, Cupcakes, Cakeballs, Cookies N Catering. Catering for groups of 5 to 1000. Kid friendly. FREE WiFi.
        Payment method
        amex, mastercard, discover, all major credit cards, visa
        Price Range
        $
        Other Link

        http://mycoffeencream.com

        Categories
        Coffee & Espresso Restaurants, Coffee Shops
        Other Information

        Parking: Lot, Free

        Wheelchair Accessible: Yes

        Cuisines: Coffee House, Cafeterias

        Price Range : Average

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