BJ's Restaurants

We got seated almost immediately, was very excited. Then we ordered our appetizers. Waiter came back and took our drinks. We then put in our food order. 10 mins later food came. No appetizers. We ate all our food. Waiter came back and asked if we ever received our appetizers, we said no. He apologized and went back to check on it. Then next the manager comes 20 mins later to tell us that they are sorry, they never got our appetizers. We said it was ok, just as long as we get them. Then 10mins later, the waiter came back. no appetizers, no refills on drinks. I was getting frustrated, I ordered a drink from the bar. He took the order. 10 mins later, no appetizers, no drink refill, no drink from the bar. I was beyond angry. The fact we never got our order, the fact they kept coming back to apologize to tell me that they are getting it, the fact that I said just give me my bill, they didn't offer to compensate us for our wait, it was obvious we were irritated. For a new restaurant it's already showing the poor management, the poor communication, the poor customer relations. Definitely not impressed.

Called and made a reservation but upon arrival was greeted outside, why I don't know. Then was told there was no reservation for our party. Do you think they attempted to accommodate us? Not a chance. As a new business getting started they might want to pull their britches out of their rear end.