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5% of lifetime dealerships" I've purchased many vehicles in my 50 years of driving and would easily rate Findlay Volkswagen in the top 5% of all dealerships I've experienced. Too often, buying a new car has been an unpleasant experience as the typical dealership tries to squeeze every nickel out of the deal. But, every once on in awhile you come across a dealership like Findlay where the sale is low pressure, purchase and trade values are up front and fair, and you drive away feeling good, and not molested, by the experience. In the 8 years I've lived in Flagstaff, I've bought 9 vehicles. Although I've always tried to buy local, every other dealership forced me to drive to Phoenix to get a fair deal. Findlay, on the other hand, made it clear from the start that they wanted my business and offered me a deal that was every bit as competitive as Phoenix. It was a great feeling to not only buy the car I wanted at a very fair price, but to also be able to keep the money local. Thank you Findlay for breaking an 8 year drought.
I took my 2019 jetta sport wagen in because of a transmission problem,I had bought an extended warranty and now find that it means nothing to them nor does the safety of the owner.After backing up the car refused to leave first gear or go into reverse.The lights on the dash were blinking from the ones that tell you what gear your in.After turning off the engine then restarting it,It seem to clear up the problem.When I explained it to the service writer I was told that it was not covered on the extended drive train warranty.If I wanted to replace the computer that runs the transmission then I would have to fork over 2500 dollars.I will be selling this car now and repeating this story in every blog that I can find and hopefully prevent anyone else making the same mistake as I did.I'll stick with the toyota for now on.They back what they say, and it doesn't cost you for something that should have been on the warranty to begin with.
Worst Customer service experience of all time. Really, it was epic. After my car not being ready when they said it was going to be done they said it was my fault for not bringing my car in earlier. IT TOOK THEM 6 DAYS!!! They were rude, disrespectful and condescending. Never once did they apologize or try to rectify the situation. For your sake and sanity, stay away.
Do not take your Volkswagon to be fixed. Customer service was terrible and took them 5 days to "get the parts" to fix my car. They refused to give me a rental car for the time being or to take money off my bill. Never going there again.
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