Luther Family Ford

This place sucks! I went in there for service to repair brake system warning lights on brand new Super Duty. I was out of town and had 200 miles to go, so I was nervous about proceeding with warning lights on, and that's what I told them.



Guy named Steve was unconcerned and said he couldn't get me in until two days later. I realize they were busy and the world doesn't revolve around me but, under the circumstances, you would think they would try to accommodate me somehow.



I'll NEVER go back!



Btw, the one star rating was only because I couldn't rate it zero stars.

I just had the WORST experience with an auto service center that I have ever had in my entire life. I took my vehicle in to Luther Ford for a minor repair and asked them to check an oil leak for me at the same time. They gave me a quote of $400 for the minor repair and $1400 for the leak. I concented. After a week at the shop they called and said they had broken something else while putting it back together. I had to wait another 3 days for it to be ready. When I went in to pick my car up Luther Ford tried to charge me $25000 for everything (nearly $700 more than what they quoted me). Apparently they did extra work that I did not give permission to do and was not quoted to have done. I had to leave my car there another day. When I went back Luther Ford still wanted to charge me $2500 but they reluctantly settled for $2000, which was still $200 more than what they quoted. When I got home I noticed that they had not put an important part back in. So I went back again. Luther Ford had my part laying arround in the back and and put it back together. A few days later I heard an odd noise and upon investigation I found that my car now had an exhaust leak and damage to the paint which were not there before I took it to Luther Ford. Once again I took my car back. Three days later I still had not heard from them so I called and they said everything was fixed. I went to pick my car up again and the exhaust still leaks and the paint repair was awful. It looks worse now than when they damaged it the first time. I could have done a better job fixing the paint at home in my garage. I am stuck with it the way it is because i refuse to take it back to them anymore for fear that they will make it even worse. It is very upsetting since their rates are higher than anyone else and they are supposed to be professionals. I will NEVER go back to Luther Ford for ANYTHING and strongly advise anyone else against having them work on their vehicle.