Ashley HomeStore

I came to this store to buy stuff for my living room and sales person name Mark was so helpful . He is very professional and patient ,he helped me to choose the right pieces which matched my place . I will definitely come back again to buy more from this store .

After I red the all reviews to be honest some of them are true and it's about the delivery and the 2-6 weeks and this is normal in this business.. and about the sales let's say they are not super professional but they are helpful, Friendly and smiling.

The worst place to buy poor customer service if u purchase from this store u gonna end up like me there warranty is just a scam they don't tell you a lot when u go to shop they greet you with the highest level of customer service till they swipe yor card then it turns to a nightmare.

STAY AWAY FROM THIS STORE!!! THEY ONLY CARE ABOUT GETTING THE SALE, AND COULDN'T CARE LESS ABOUT AFTER SALE SERVICE CONSISTENT WITH OTHER REVIEWS.



We purchased a sofa from Ashley furniture in Falls Church, VA last week. The sofa was a good deal at about 1/3 of the sticker price.



We forgot, however, that you get what you pay for. Things started to go bad when we told them we live in a condo building which allows deliveries only from 9 am to 5 pm. The manager on duty promised to call the delivery people to make sure they knew we needed a delivery after 9 am and before 5 pm. Well, the day before the delivery rolls around and I get a message that I am scheduled for 3 pm to 7 pm! Apparently, the manager forgot to put in the delivery notes (although they were in the order notes) that I needed a delivery before 5 pm! After much arguing and calling back, I finally got a commitment that would happen.



Well the delivery day happens, and the sofa comes in a box. The delivery folks tell me it won't fit and don't try and remove the sofa from the box. Okay, fair enough, they give us a store credit for the amount of the order. We go to select our items and then we are told we have to pay for delivery again, EVEN THOUGH THEY NEVER DELIVERED ANYTHING! We were told by the cashier to come back in a half hour because only the store manager may be able to waive shipping.



We come back in about an hour, and the manager was with another customer so we were told to wait. The store manager whose command of English is not good (he used the word "elimination" instead of "liquidation") told us he had no authority to waive the shipping. I then ask why we were told by the cashier to come back, and she immediately jumps in saying she said he MAY be able to waive the shipping, yet his response was he didn't have the power. I bought up the fact that it's been waived in the past per another Yelp review of this store, and he says he can't during the "elimination" event. Really, they charge $150 for delivery when others stores charge less so they should be able to waive the delivery charge but the manager was adamant that he was helpless and we would have to call customer service if we didn't like his response.



Really, he's the store manager and he's powerless? What kind of store operates like that?

Courteous store employees, delivery people. Thanks for your hard work.