Jr's Euless Transmission & Complete Auto Service,LLC

We used to do business with the previous owner about 4 years ago and the customer service was outstanding so was the professionalism. Forward till today completely the opposite a let down indeed. Dropped my car yesterday morning to get checked they said it will take about 3-4 hours and i was gonna get a call to see what it had. Well 4 hrs passed i called back and nothing was done but they said they were gonna call me back before closing time and nothing happen. 24 hrs later we went in to their location to pick up our car and they told us to come back later as they had to move cars to get it out and to top it off the new owner didnt even apologized & nothing was done. Completely unacceptable; professionalism down the drain and they dont even care. Alcoholism might be a problem there the recipe to disaster on a business that used to be top notch..... such a shame.

STAY AWAY! Horrible company and Jimmy (the former owner's son) has severe anger issues. He is dishonest and you have to keep going back to get the work redone. There are too many other reputable repairs shops around to deal with him. It was totally different when his dad was alive, but since Jimmy took over, it's a nightmare.

Tl;dr: Superb service at a totally reasonable price offered by down-to-earth people.



Longer review: I had recently gone in to the oil change shop down the street from where I work to have my car’s AC serviced/looked at since it was no longer blowing cold air. Since they weren’t equipped to repair it (they thought it might have been a pressure switch or expansion valve), the young man there (Darren) referred me to Jr.’s Euless Transmission, since his mother (April) ran the office and his uncle (Jimmy) was either part-owner or the main technician there (can’t recall).



I called ahead, talked to April, and dropped my car off on a Thursday morning, planning to use Uber/Lyft to get back to my office. To my surprise, she offered to ride with me in my car back to my office so that she could just drive my car back to the shop. Fast forward to a few hours later, and when I called to check on its status, she was like ‘Oh, yeah, it was just a couple of relays so we’ve already ordered the parts and expect to have them shortly, after which we’ll get them put in and then I can just drop your car off back at your office for you. Your total will be $108.07.’



I was taken aback for several reasons. First and foremost I’ve never experienced service like that from a repair shop. It’s one thing to turn around a car and have it repaired within a day, but to do so (along with an AC check) for an extremely reasonable price, with only a half hour’s labor, *and* to offer me a ride back to my office as well as dropping my car back off for me? That’s awesome.



Kudos to April and Jimmy for running what I feel is a great business with honest folk there who don’t mess around and get stuff done. I’ll come back and tell anyone who’s in need of a mechanic to look no further. I’m cross-posting this review on Yelp and Google too.

I get nothing but the best service from everyone that works there. They will go out of their way to make people happy.