Stevens Ford

I just wanted to let you know how satisfied I am with the work your service department did to my 2004 Ford Escape. Twice.



JUST KIDDING!



It is still burning and leaking oil like it was BOTH times we brought it in to have it serviced. And you wanted us to pay you to repair the second time, what should have been repaired the first time... LAUGHABLE!



I have never been so displeased with how I was treated by another business establishment in my life.



First off, someone should probably give Gary a good long lesson in customer service. Getting an attitude with a WOMAN, or any customer for that matter, when they call to check on their vehicle, is absolutely unacceptable. I am 25 years old have more skill at being polite than Gary has in his left pinky. And the man is much older than myself... It's absolutely disgusting, the way this man treated me and what's even worse is that NOTHING was done about it.



We were told three times that our car would be done "tomorrow" and it wasn't done until the TWO DAYS AFTER the third time we were told this. Did anyone apologize for this? No. We were told that a part was being ordered for our vehicle on the third day and it wasn't actually ordered until the END of the fourth day. Did anyone apologize for this? No.



And then when we got it back on the 5th day, there was a large number of small dents/chips on our hood... OH, AND LET'S NOT FORGET THE EXTRA 100 MILES THAT APPEARED ON OUR ODOMETER AFTER WE PICKED IT UP! Could anyone explain this? No. Oh and not to mention the fact that our vehicle still was NOT fixed.



I understand that we bought this vehicle as is. No one is disputing that fact. All we were asking is that the vehicle be repaired so that it was in a safe and drive-able state, like we were told it was when we purchased it. This is not a problem that occurred even a few days after purchasing the vehicle. It was noticed by myself within the first hour of driving my car around Enid. This is something that was occurring with the vehicle while it was sitting on your lot. If you are in the business of knowingly selling faulty vehicles, then you should be prepared to deal with upset customers who want the issues with said faulty vehicles repaired. No one in their right mind would be okay with being sold a vehicle that does not run properly, whether they bought it as is or not. $5500 is a lot of CASH to spend on a vehicle that cannot be relied upon.



To be treated as if our concerns and need for the vehicle to be repaired were ridiculous and unwarranted is despicable. Especially when you are behaving in such a way to a Veteran. While he is in uniform. You should be absolutely ashamed of yourselves.



The fact that we had to call the Ford Corporate Office to ensure that our vehicle would be done on the 5th day, as my husband had to go out of town (military related), is ridiculous. Especially when your service department was aware that we needed it back by Friday and were told by YOUR service department that we would have it back that Tuesday.



Instead of us going around Enid and telling everyone how pleased we were with our experience at your dealership, like we were prepared to do, we will now be urging people NOT to buy a vehicle from you, as you cannot be trusted to do right by your customers. ESPECIALLY service members. They deserve better.



I hope this doesn't cause your sales to drop too much...



IT WILL BE KNOWN WHAT A BUNCH OF SCAM ARTISTS YOU PEOPLE TRULY ARE!





You're welcome.