More Info
- Email Business
- Extra Phones
Fax: (718) 699-0683
- Payment method
- all major credit cards, amex, apple pay, cash, check, company card, debit, discover, master card, samsung pay, visa
- Location
- Queens Place
- Neighborhoods
- Northwestern Queens, Elmhurst
- Other Links
- Categories
- Other Information
Bike Parking: Yes
Parking: Garage
GalleryView all (1)
Reviews
03/21/2014
I am giving this Sketcher store in Elmhurst, NY (along Queens Blvd) a really bad review because of the HORRIBLE customer service I received today. The women who work there were RUDE and do not know how to treat their customers with RESPECT.
The names of these two HORRIBLE customer service representatives were:
1. "Kem" (I am not sure about the spelling)
2. Maria Narvaez
I hope someone from Sketcher management will stumble on this horrible review and do something about the horrible people working on their stores.
The woman named "Kem" had a very unprofessional demeanor. She was frowning all the time when I asked her a simple question. She was very dismissive in her response.
The woman named "Maria Narvaez" was also frowning all the time and very condescending. I needed to exchange a shoe I bought the same day with another shoe. She rudely told me that I couldn't do an exchange. It was fine by me that I couldn't do an exchange; however, the attitude of this woman was unbearable. I truly felt that she did not want to be there.
I understand jobs are hard to come by these days, but if these women cannot stand answering simple questions and dealing with simple customer concerns, I don't think they should be working in a customer-facing role.
02/08/2012
Wonderful store. One salesperson nicer than the next. Even the security guard is a pleasure. All overseen by a great manager who knows how to run a store and treat customers and employees alike. They have earned a loyal customer in me.
Details
Phone: (718) 699-2773
Address: 8801 Queens Blvd, Elmhurst, NY 11373
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