Chili's Grill & Bar

Went to Elkton Chili's with my family last Friday What a great experience from start to finish. The hostess was pleasant and very friendly. Our server was a very nice young man who was helpful to us My son has a few allergies to foods and what the young man didn't know he brought over the older woman who was the manager that evening She was so helpful and between Her and our server we were able to have a delightful dinner.The manager actually took the time to play with our son and make him not so ansie. Thank you Chili's for having such friendly caring staff and really great food. YES We will be back !

I love chilis food, but we went to this chilis and got nothing but horrible service and we will never go back. We ordered an appetizer once we got it our food came right behind it, wich is fast service but we specifically asked if we could have them spaced out. Our server told us that they used our food for another table and ours was going to be recooked wich was gross because it was already sitting in front of us. That is unsanitary. We ordered spicy food and asked for refills, after ten minutes she only brought one and not the other. Our food came out microwaved and soggy, our silverware was dirty even after we asked for new ones. We had to hunt someone down just to get silverware in the first place. IT should be given at the time they seat a guest. We asked if our food had been microwaved and she told us YES!!!! We talked to a manager and all she did was take our appetizer off our bill when that is the only thing we actually got to eat and had no complaints about. I think that they should train more thoroughly in customer service. Real good service happens when the guest/customer doesnt have to ask for anything or wait for it. After we got our bill, it took her literally 15 minutes to come back and get our payment only because someone else told her we were waiting for her. I will never go back :(