Ashley HomeStore

What could have been a great experience from a furniture store is now headed into a nightmare.

Went into this location on the 5th and ended up making a purchase of over $3000. When doing the paperwork, I noticed they charged me delivery of $149.99. They said that because of the price I got, they couldn't waive delivery. I've never paid delivery for furniture before and should've just walked out, but I liked the furniture so I went on with this.

Was there over 2 hours and my newborn son and 5 year old daughter were getting hungry and antsy so I rushed through paying at the cashier. When I got home I saw a warranty on the invoice for $229.99 that I never said I wanted nor was told a price on. They snuck a warranty into the purchase!

Delivery comes on the 19th, only to find that one of the pieces, a sectional couch, was ordered in reverse! We explained to them when we were there exactly where we wanted the chaise and the couch portions. Customer service called me and said they would be taking this one back and sending us the correct sectional in week.

I call customer service last night, the 24th, and wasted 29 minutes to be told that nobody from the store has processed any paperwork for getting us the replacement couch! They also said that the earliest delivery for it would be at least April 5. What happened to a week? Now I have a basement entertainment area with no couch for guests to sit. I couldn't have people over last weekend because of this and who knows when a new one would get here.

I have no trust with this store anymore. If they had great customer service this would have never gotten to this point. Now I feel that I got ripped off with the delivery charge, taken advantage of with the warranty they snuck in, and don't even feel that I got all that great of a deal.