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        Massage Envy - Durham Ninth Street

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        Day Spas, Health Resorts, Massage Services
        (1)
        OPEN NOW
        Today: 8:00 am - 10:00 pm
        Years in Business icon
        22 Years
        in Business
        (919) 667-0808CallVisit WebsiteVisit WebsiteMap & DirectionsDirections737 9th StDurham, NC 27705Write a ReviewWrite Review

        More Info

        General Info
        Massage Envy provides massage, skin care and total body stretch services which are an integral part of total body wellness. Keep your body working, schedule an appointment today! Each location is an independently owned and operated franchise.
        Email
        Location
        Erwin Sq
        Neighborhood
        Old West Durham
        Other Links

        https://locations.massageenvy.com/north-carolina/durham/737-ninth-street.html

        https://www.massageenvy.com/scheduling/css?clinicId=0767&returnUrl=https://locations.massageenvy.com/north-carolina/durham/737-ninth-street.html

        Categories
        Day Spas, Health Resorts, Massage Services, Massage Therapists, Medical Spas
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        Reviews

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        Susan S.

        04/16/2015

        Overall

        Horrible experience at Massage Envy Erwin Mill in Durham. Went in 15 min before appointment and waited 30 min (therapist got to me 15 min late). So far - that was okay. Explained that I like hard massages, and therapist confirmed that she could do that. Started massage, and she was just pushing on my back. It felt horrible - it wasn't a massage at all. After 5 min, I asked if she could actually rub/massage me. She informed me that she had a hurt thumb and couldn't do any kneading at all. I politely asked if another therapist was available, and informed that no one was until 3 hours later - so I cancelled the massage and left.

        I called the next day and politely asked manager for a credit to my account (they wasted 1 hour of my time), or a discount off of a future $49.95 massage. Unable to offer any discounts at all - only add-ons.

        Very disappointed with Massage Envy. If the therapist was unable to do work due to hand issues, she should have told me before I met with her. Management was not helpful.

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        Details

        Phone: (919) 667-0808

        Address: 737 9th St, Durham, NC 27705

        Website: https://locations.massageenvy.com/north-carolina/durham/737-ninth-street.html

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