The UPS Store

This UPS Store is a life saver after ongoing frustration with the incompetence at the local United States Postal Service. Tired of my frustration with nasty, slow, uncaring USPost personnel and long, slow lines at the post office, I turned to the Durango UPS Store for a mail box and my business shipping needs. They are polite, professional, and helpful. I rarely to never wait in line. And the staff remember my name. The shop is clean, safe, and well located. Good bye USPost! Thank you Dgo UPS Store! LMN

I called a number of places to see how I could get my deceased mother-in-law's belongings home to Oklahoma. One of the places I called was The UPS Store and they called me back promptly. I dealt with Linda, the owner. She was so professional and provided excellent service through the whole process. My mom lived 30 minutes outside of Durango. The UPS Store sent 2 men to load all the belongings and return them to the store to be packaged. We had a lot of valuable, breakable pieces of furniture. I was concerned but not too badly because Linda communicated with me throughout the whole process (we never even had to go into the store). The whole process was done efficiently and at a great price. I expected to pay more but she told me at the beginning she would work hard to get the price as low as possible and, she did. I was so pleased with the excellent service and great follow up. If I lived in this area, I would use The UPS Store for all my packaging/shipping needs. I can't say enough good things about my experience.

Fabulous service from Linda and her team. I needed to send several heavy, fragile items from Durango to Boston. Linda made the whole process so easy for me. Everything was wrapped safely and the package arrived on time, in perfect shape, and at a reasonable price. Thanks Linda!

After living in Durango for 10 years I wouldn't go anywhere else. I have been a box holder at the UPS Store in Durango for 4 years. I have always been treated with respect & Linda has gone out of her way to help me with packaging my items & shipping them at a rate I can afford. She has even been kind to let me leave my items to package & then call me with the balance. This store also assists with my printing needs & holds my packages for me when I'm traveling.

Nice review from 508/2014 Jorg M. is the co owner of the store with wife Linda Munch his name is Jorg Munch. My review to follow

How in the world does UPS allow this franchise owner to keep her franchise. She is rude, and drives customers away. It is obvious that she has little to no business experience and runs her business as though she is the only place in town that one can go to. Her my way or the highway attitude has most likely caused UPS to lose business to FedEx or the Post Office. UPS should strip her of her franchise. She sullies the UPS brand.

Terrible Customer Service - Rude Owner - GO ELSEWHERE

Horrible Customer Service



I went to the UPS Store #3715 on 4/17/12 around 2pm to send a pre-paid package.



I ask for some tape to finish sealing my box. She replied it was a $1.00.



She said "This is a business, nothing is for free."



I had just come from the US Post Office and thought, well they taped up my box for free and I told her that.



She then said that I can just take my package to the post office or to the UPS Hub.



I could not believe she just told me she does not want my business now or never over 6 inches of tape.



After a bit of cooling down, I went back in to find out who the manager was so I could file a complaint. This lady claimed she was the owner and if I did not get out, she would call the police.



Are you kidding me? You are a business owner and you treat people this way? And you are still in business?



As a business owner I believe It is more important than ever to provide excellent customer service. This lady has absolutely no conception of customer service or customer retention.



As an owner (if she truly is) she should be ashamed of herself. If she is an employee/manager she should be fired.