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(860) 325-2861CallVisit WebsiteVisit WebsiteMap & DirectionsDirections30 Ferguson BlvdDry Ridge, KY 41035Write a ReviewWrite Review

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BBB Rating
A+
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Brands
Aveo, Camaro, Cobalt, Colorado, Corvette, Enclave, Equinox, HHR, Impala, LaCrosse, Lucerne, Malibu, Regal, Silverado, Suburban, Tahoe, Traverse
Payment method
debit, check, cash, all major credit cards, financing available
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Other Information

Parking: Lot

Wheelchair Accessible: Yes

Reviews

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AO
Athena O.

01/19/2016

Overall

Larry Robinson has still not contacted me back my tags expired on Jan 12th and I still have not recieved my new tags and the second key I was promised. I bought a certified used vehicle which is to come with two keys mine did not. Larry made a huge deal on how he had to make sure I got that second key and never did get me the key. On top of that I have called 5 times now and have never heard back. every time I call they say Larry is busy and he will call me back. He never does!!!!!

claimed iconBusiness Response01/22/2016

We appreciate you taking the time to tell us about your recent experience, Athena. We are sorry to hear about your disappointments regarding your tags and the second key. Our Sales Manager, Randy Mann, gave you a call and left a voicemail explaining this issue and apologizing for the situation and lack of communication. Our customers’ satisfaction is very important to us and we apologize for falling short of this for you. We have ordered your second key and sent your tags in the mail. We understand your inconveniences and we want to make things right for you. At your earliest convenience, please call Randy at (859) 824-3337, so he can further address your concerns. Thank you.

This listing has been claimed by a business representative.
RK
Robert K.

10/16/2014

Overall
would have done zero stars

I bought a 15000 dollar 2008 gmc canyon from piles I asked them if the vehicle had been checked by a certified mechanic they said yes it needed new front brakes and tires I said ok I'll buy it 6 miles after I signed the paperwork it's broke down in my drive way with 1500 in repairs that need to be done piles will not help at all they laugh after us buying multiple cars from them very unethical business

KW
Kenny W.

07/30/2014

Overall

We drove from Ohio to purchase a car that we had found on their website. The car was just as advertised and what we were looking for. Go to Piles for great prices and honest salesmen. Thanks Cale for making our car buying experience as stress free as possible.

claimed iconBusiness Response07/30/2014

Kenny, we're glad you came to Piles for a new vehicle and it's great that Cale helped you to enjoy your experience. We want our customers to be confident in their purchase and leave 100% satisfied. Please let us know if you ever need anything else!

This listing has been claimed by a business representative.
terrijoowens

07/29/2014

Overall
Love piles!

I purchased a vehicle there about a month ago from cal an Matt. Both great salesmen! When we decide to buy another vehicle that's where we are heading!

claimed iconBusiness Response07/30/2014

Thank you for sharing your experience and for your kind feedback! We look forward to having you back in the future!

This listing has been claimed by a business representative.
MP
Mike P.

07/29/2014

Overall

Great Service at Piles! Had car trouble piles got me in immediately at fixed the problem in a timely manner. Nothing was repaired without them telling me the problem and cost. Thanks for the great work..

Cale Barr assisted me in getting my car in the service department and getting it fixed.

Thanks so much Cale.

If you need to purchase a car or or just assistance go see Cale at Piles..

claimed iconBusiness Response07/29/2014

Mike, we're happy to have gotten you in quickly and back on the road in no time! We do our best to update our customers throughout the time their vehicle is in service and are glad you were satisfied. Thank you for your kind words about Cale and your recommendation!

This listing has been claimed by a business representative.
PC
Peggy C.

07/29/2014

Overall
We purchased a vehicle recentl...

We purchased a vehicle recently from Piles Chevrolet, and I have to say this was absolutely the best car-buying experience we've had in 30+ years. Rusty Arnold was so helpful, even coming to our home to pick up our trade-ins to have appraised: loved that we didn't have to spend hours at a dealership. We love our Chevy's, and Piles and Rusty will be where we purchase from the next time we're in the market for a new vehicle. I'll recommend them to everyone looking to buy!!

claimed iconBusiness Response07/29/2014

It's great to hear that Rusty was accommodating and helpful throughout your experience, Peggy! Thank you for buying from Piles Chevrolet and we look forward to helping you again in the future. Your recommendation is appreciated as well as the time taken to share your experience!

This listing has been claimed by a business representative.
MN
Margie N.

07/29/2014

Overall

M. Newman

We bought a Buick fro Piles Chevrolet and are so glad we did. The Customer Service is good and Rusty Arnold was Great!. When we decide to buy again we will definitely go back to Piles Chevrolet again and see Rusty!

claimed iconBusiness Response07/29/2014

Margie, thank you for purchasing from Piles. We're proud to hear that you enjoyed your experience and would come back for future needs. We look forward to having you!

This listing has been claimed by a business representative.
DL
Devon L.

07/29/2014

Overall

Piles is a family-owned business who cares a great deal about their customers and the community. Having known them for years, they are like family and I would never buy a car anywhere else! Cale will take great care of you in helping you find your next vehicle, you won't be disappointed!

claimed iconBusiness Response07/29/2014

Thank you for your kind words, Devon! We certainly do want our customers to feel like family when they come in. We appreciate your recommendation of Cale and our dealership and look forward to seeing you next time!

This listing has been claimed by a business representative.
BH
Beth H.

07/28/2014

Overall

Thank you for a great experience Matt Catron. I gotba vehicle best suited for me. Love it. The atmosphere was amazing. I thought I would never be able to get a new car due to my circumstances but I got approved. They will get you done right the first time. Thanks again Matt Catron you are an amazing salesman.

claimed iconBusiness Response07/29/2014

Beth, we're glad Matt could help get you into a new vehicle! Thank you for taking the time to share your experience and for your compliments on Matt. Please let us know if you ever need anything else!

This listing has been claimed by a business representative.
adamwheat

07/28/2014

Overall
Amazing customer service. Best dealership in Ky.

Bought my first vehicle from Rusty Arnold and he was the perfect definition of great customer service. The truck is amazing and I wouldn't buy another vehicle from anywhere else. Highly recommend. A +++

claimed iconBusiness Response07/29/2014

We're proud to hear that Rusty provided you with great customer service and made sure you were happy with your truck! Thank you for coming to Piles to purchase from and we're glad to hear you'd be back. Your recommendation is apprecaited!

This listing has been claimed by a business representative.
EC
Edna C.

07/28/2014

Overall

Piles went above and beyond to assist me in the purchase of a used car. I called on Friday afternoon to see if they might have anything in my price range as I had just had my car totaled and was loosing my rental on Monday. The salesman asked me to fill out an online application and he would see what he could do. I filled it out and submitted it thinking it would be the next day. I got a call back that he wanted me to come on in and check out what he had even though they were closing in a half hour. I showed up was handed several keys and taken to each vehicle to check it out. Needless to say I got a vehicle that night!!! I was so frustrated with the entire process I was going through and they related to my aggravations and turned it into a very satisfying situation. Piles is an outstanding dealership!!!!!!

claimed iconBusiness Response07/29/2014

Edna, we're happy to have been there to help you figure out a stressful situation! We do our best to give our customers a positive experience and make it easy for them. It's great that your salesman took the time to show you vehicles that could fit your needs and got you into one that night. Thank you for taking the time to write this review and we hope to see you back!

This listing has been claimed by a business representative.
renaping

07/28/2014

Overall
Best in Customer Service

Long time Chevy owners. Will always deal with Piles for purchasing and maintenance. Friendly people and great customer service.

claimed iconBusiness Response07/29/2014

Thank you for your continued loyalty! We're happy to be there to help and appreciate your kind feedback about our staff and dealership.

This listing has been claimed by a business representative.
Overall
Nothing but great!

I drove there Parking lot twice in one week after hours found 3 cars I was very interested in!!! Thanks to cale I ended up with the best car for me!! Everyone was great very honest.. They did a great job I would definitely do back an would recommend them!! Thanks Cale

claimed iconBusiness Response07/29/2014

Brittany, it's great that you found the vehicle to fit your needs! Thank you for trusting Cale and Piles Chevrolet to get the job done. We hope you're enjoying your new vehicle and appreciate your recommendation. We'll see you next time!

This listing has been claimed by a business representative.
TH
Tyler H.

07/28/2014

Overall

Amazing dealership I have purchased 3 vehicles from this place and it is a must place to go when buying a vehicle

claimed iconBusiness Response07/29/2014

Thank you, Tyler! We appreciate your continued business and look forward to seeing you next time.

This listing has been claimed by a business representative.
bmg000

07/16/2013

Overall

Don't waste your time. I called about a car that this dealership had listed on their website and on craigslist. I told Amanda that I wanted to make sure that the vehicle was still available since I lived 1 1/2 hours away and would be coming up that day to purchase it. She assured me that not only was the vehicle still available but had recently been reduced! We set up an appointment for that evening and upon arrival Amanda told me that they had made a mistake and the vehicle was sold! They then attempted to sell us a vehicle out of our price range with the promise of a good negotiation on price since they "owed us that much." They insulted us with their reduction as it was only a few hundred dollars and they were aware from the beginning what we were able to spend. Don't waste your time with this dealership! We wasted over 4 hours for bad service and unprofessionalism.

mccreac

07/27/2011

Provided by Superpages
Overall

Was upset when I called about a car and drove an hour to see it and was told it was in bad condition. However, the fact that they were straight up with my on the condition of the car made me less angry about my drive. And the fact they had a year older version of the vehicle in much better shape. Being a college kid with little credit they fought with the bank to get me my dream car, which I'm very much in love with. These people are straight with you and are wonderful people. Hopefully I won't have to get a new car for a long time but they will be the first place I look no doubt about it.

wbrummer

07/27/2011

Provided by Superpages
Overall

We have purchased three new vehicles and seven used ones from Piles over the years. Their sales and finance departments always gone the extra distance to help get us the best deals possible. We have had to have body damage repaired in their body shop and it was done quickly and very professionally. As for their service department, well our experiences have not been as good. I personally would not let them change a light bulb. They have over inflated needed repairs, left bolts loose, the list goes on. I can highly recommend buying a vehicle from Piles but for service, you might want to look elsewhere.

anonymous

07/27/2011

Provided by Superpages
Overall

Super customer service!!! Bought a used van from there and couldn't be happier! We will definitely be buying from them again in the future!

donato1026

06/21/2011

Provided by Superpages
Overall

I had found my 2007 Chevy Suburban LTZ on AutoTrader. Living outside of Pittsburgh, I was a bit apprehensive of buying a vehicle that far away without seeing it in person. Having a hectic work schedule and three little ones, it was not feasible for me to make the trip to KY. That's when Seth stepped in. Working with Seth at Piles Chevrolet was great! He was extremely professional and incredibly accommodating. Any questions I had or email I sent, Seth would return them almost immediately. He even took extra pictures of the vehicle with his cell phone and sent them to me! Even today, Seth still responds to me! On top of that, and given some of my concerns, they even changed the drive belt(s) and replaced the battery. They then delivered it right to my front door! Awesome service! It has been a little over a month now and I LOVE my Burb! And given the customer service along with the smooth transaction, I will be certain to check back with Piles for my next truck purchase

aakfgf

05/19/2011

Provided by Superpages
Overall

I highly RECOMMEND Piles Chevrolet. I bought a used car and they were willing to work with me on the price of the car for my daughter. I had a minor issue with the car after buying it, and thay came and got the the car in Cincinnati. They brought me a car to drive and they fixed the car with no questions asked. I know if I would of went to another dealership they would of given me alot of headache.

Details

Phone: (860) 325-2861

Address: 30 Ferguson Blvd, Dry Ridge, KY 41035

Website: NKY Chevrolet and Buick dealer