National Car Rental - Detroit Metro Airport (DTW)

POS Car ... Dirty and crappy car. Choices sucked.

Love national. I have an emerald club membership can pick any car off the lot. As well as if I don't see a car in the row, someone always go out and find a car off the lot. Five stars all day they never failed me.

National does a great job...quick in / quick out, good car selection, personable staff. Always a great experience!

I was there waiting for a rental during a snow storm. Due to the extremely bad weather the manager upgraded my rental with no charge. I can't thank you enough. 4WD was a necessity in a weather like that day. You are the best.

National is the best cars are clean and ready to go number 1

National is my go to provider on rentals; business and leisure. Executive Elite is a nice name, but I would like(expect) more premium choices in the lot(row); 2-4 vehicles is not efficient and not much of a jump from general Emerald Club.

HOWEVER WE'RE TALKING ABOUT THIS RECENT TRIP.... for this trip I had a 2015 Tahoe. Change oil indicator came on 2 hours into my drive to Texas and developed two flat tires on general highway driving. Lucky I had service on my phone of find the process of changing my tire since there was no manual or papers. (first time w/this issue in a SUV) Had to switch out in Texas when the second flat began to develop.

I ONLY use National. Always the best cars, choices and service. My wife is automatically a driver with National so I don't have to pay additional or both be present when we rent. A real plus. Picking up the rental and dropping off is fast and easy. Being able to choose ANY car is a such a great feature. I recommend National to all my fellow travelers! Thanks.

Great car in great shape. Very fast check out, no waiting time to return car with no need to wait for anyone to give me the receipt. Their "take any car you like" checkout was a little confusing because I was expecting the various car classes to be in different areas but they were all in one place on a snowy day in Detroit. They said I was free to take an SUV or any more expensive car at same price, which I did not expect. The guy said the SUV would drive better in the snow, so that's what I took. I had used Priceline to book so was very happy with the low price.

Fast Check out and great car selection. Enjoyed my trip. but the prices are little too high compared to other car rental agencies.

I wish I could give the place a great review but I can only give good review on this trip. I am a Emerald Club member and while I may not know all the rules, I prefer not to be treated like an idiot from the front desk group. The drive from the airport to the lot was ok. The car selection was horrible and very hard to understand what I can get (No mid-size cars were even available). The car itself was ok (but come on - in what universe is a Kia Soul considered a full size car). The check in process was great, fast service and very friendly. My Company change from Avis to National and I wish they had not.

I travel to many locations in the US. The experience with National in Detroit is outstanding. For a major airport, the ease in which you can get from the terminal to your car and on the road is excellent. I travel to detroit monthly and look forward to the personal greeting as you get off the bus.

National is an EXCELLENT car rental agency! I am not "Executive" level yet, but I am treated like I am. I like personalized service and convenience. National does both very well and they always make me feel like they truly value my business. The car selection is the best I have ever encountered with ANY agency. I will always be a loyal National Emerald Card-Carrying customer.

I am an Emerald Club member. I travel to Detroit several times a year and always rent from National. Every time I step off the bus, there is always someone there to greet me. In the summer, they offer bottles of water. Service on the return is just as good. I would recommend National Car Rental to anyone traveling to Detroit.

I am an Emerald Club member and I have always been given excellent treatment by the staff at this location. With my rental the week of Thanksgiving, the attendant went over and above to accomondate us for the type of vehicle we were looking for. Can't beat the service and rates you get when you are an Emerald Club member!!

We arrived and the associate had water and granola bars. I told her I needed a third row she told me I could take the Tahoe from the executive class. We all left very happy!

Great Customer service - water and snacks when we arrived at Emerald Island to pick up. At drop off it was even better because it was quick and we were able to get an agent to drive us to the airport in the vehicle as my husband is handicapped and could not handle the bus and needed to get to the wheelchair pickup location. By the way the vehicle we selected was spotless.

Performs as expected, until you report something lost.



Pros: Pickup from the Airport, Shuttle back to Airport, Friendly staff, easy to find (via road signs) location, clean & fully-fueled cars.



Cons: (Related to lost & found reporting) Customer Service via email and phone a bit off. I left an email reporting a possible lost item and received an immediate 'not found' response. I also left a Voicemail with the local office and was told "sorry, this vehicle was already put back in service. But we'll double-check if it's in the car."



A definitive Yes or a definitive No would have been more reassuring. Instead I'm left with waiting until the car is returned (and assuming it was indeed left there) and hasn't been recovered by the driver who asumed the car after me.



Overall, still a fan of National, as it relates to performing their primary duties (paperwork, terms of service, etc.) but not impressed by how they triage lost and found.

great vehicle and a good value price for our week + rental