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National is bar none the best rental car company out there! I love the ease and convenience of the Aisle pick up! It's fast and allows you to pick your own car. This time I was surprised and delighted to be greeted by a friendly employee who offered me bottled water on my way to my car! They are great and I hate it when my company books my car through any other company. Especially the ones that want to spend 1/2 hour walking around the car and trying to be my friend! Thanks for 'getting' business travelers National!
National is the best service at the best price. Only one complaint that applies to ALL rental car companies and the government should get involved with. None of their cars come with real washer fluid for cleaning the windshield. Just water. This is incredible dangerous. I've had to stop many times and buy fluid and spend time draining the reservoir. Someone probably has had an accident already and someone surely will. This is sad and a silly way to save a few dollars.
Excellent as always. Went late so only minivans in emerald aisle. Representative asked for $500 deposit at the gate.
Staff, from the bus driver (late at night) to the lady who helped me find a car, to the checkout lady, to whichever person found my employer badge after I somehow dropped it outside the car - all friendly and helpful! I always choose National when I can for the Emerald service, but these folk were exemplary!!
Overall a positive experience: although there could have been more staff at the Emerald Isle to accommodate the multiple customers that were there.
I picked the car on a heavy rain Sunday night, so I picked the first one I saw, BIG MISTAKE, the car was awful, the engine made strange noise, the steering wheel kept turning right and it was dirty inside. A couple days later I found out the probable cause of the noises and the steering issue, I saw the car had a nice impact from below right on the front right wheel, I tried to call National to change the car with poor luck, so I made a complain online with no response so far. I just deliver the car the other day and I just hope I am not going to be charged for those damages. Usually my experience with National is fairly good, but this particular time was lame
Despite several days without freezing temps the car was unwashed allegedly because of concerns locks would freeze. The inside of the car had not been wiped down for a long time and was very dirty. I ran the car through a car wash first thing and wiped off most of the dust and dirt. Plus, most of the cars available were KIAs or other foreign makes. This is Detroit! I found a nice Chevy and the car ran well, the check out and check in were handled smoothly and the price was fair.
The shuttle bus from the terminal at Detroit's Metro Airport was easy to locate and the wait was only 2 minutes. The Emerald Aisle had a variety of cars to choose from. Returning the car was easy as well. It was a very pleasant experience dealing with National Car Rental.
I had a fantastic experience with the National team at the Detroit Airport during a recent trip. They were extremely helpful when I arrived to select my car and when I returned the gentleman who checked me in kept thanking me and making sure I had a good experience. The bus driver taking us back to the terminal even checked to make sure I didn't leave anything in my car. You have my business going forward National!! Keep up the good work.
Start to finish, everything was smooth. Absolutely no issues. Emerald Club is the way to go! Detroit has great staff! So friendly, even in 10 degree weather!