Raphael Lopez, M.D.

I give two stars for the doctor himself. I've loved this office and have had no problems until today. I went in yesterday for my pre op visit for labs, ekg, etc. I waited in the back room for a total of 30-45 minutes. Plenty of time for the Phlebotomist to do my labs. Instead, she took two people that were behind me and then the guy came to pick up all the blood work and she came to me saying if she did my lab work that day it wouldn't come out right so could I come back the next morning. I said ok but I have to be out by 8:15 for work. I said I would be there at 8am. She said she would be there at 7:45am. I was five minutes late from the time I said I would be there, at 8am. I was told that I have 6-7 people in front of me that had been waiting since earlier. Excuse me, I've been waiting since yesterday. I'm on two diabetic medications and had to be NPO twice. I would have waited behind maybe one or two but 6-7 is uncalled for. This is supposed to be a medical facility that should have known a patient on certain medications that hasn't had anything to eat, especially a patient that has waited hours for labs compared to minutes, should have gone first. If it weren't for Dr. Lopez, I would choose another primary doctor. They staff waste a lot of time playing around instead of doing their job but I have to wait. The head nurse sided with the staff. Anyone with a medical license that thinks this is ok to do, should have their license taken away. I've waited more than an hour every time, even after making an appointment but never complained. This is uncalled for and they are lucky I had a glass of orange juice waiting in my car for after my labs because I was already feeling weak and I have a history of seizures. Dr. Lopez needs a new staff before they get him sued.