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Reviews
10/28/2015
We used this company to install new windows on our two story home. The team that installed the windows was excellent. They took their time and cleaned up each day. We barely felt like we were having construction work done. We highly recommend this company for new windows in your home.
07/14/2015
May 2015. We contracted with J&M Glass Company (Thermal Windows) for replacing five casement windows (type 4507 and 4500) and a large sliding glass door (Type 99012). There were three major issues that we encountered with J&M that others should be aware of before deciding to use this company. 1) The LowE/Clear Guardian 55/27-argon –clear glass used is highly reflective at night (no matter how we changed our lighting) and you cannot see out of the glass. Best way to describe is that you are looking at a blue/green two-way mirror. The contract I signed said “clear” and I didn’t ask for a sample ahead of time so don’t assume “clear” means clear. Lastly, one the glass one piece in the windows did not match the others. 2) The install was not completed in a professional manner and had to be re-installed. During the first installation they left the old window hardware which should have been removed. The door also had to be re-installed as it was not properly installed flush with the house. After the second installation the windows were not tested by the installers and the opening mechanism did not properly function. Also, there was no caulking around the windows as done in the initial installation. I gave up and told them not to come back to fix the hardware and replace the mismatched window. I wrote a check for $6,140.63 as the sales representative Ricky Rhodes and the president Martin Gates threated legal action if I did not pay. 3) J&M is only concerned about making a dollar and not making their customers happy. I talked repeatedly via phone and email Mr. Gates, where the conversations went from attempting to fix the situation to threatening legal action against me if I didn’t pay. I asked Martin on several occasions to inspect the work his company did but he refused. The company was not concerned about the quality of work or happiness of their customers. I have had other companies in the Dallas area out to have these windows and door replaced and all were shocked by the lack of quality on the install and the reflective glass used on a residential property. I since have contracted with another company who brought out samples, referred me to a previous job site to inspect the quality of work and product before moving forward. Due your research on this company and there a much better companies in the area that offer affordable pricing and better quality.
07/18/2012
Thermal Windows came through for us with flying colors! Thank you for the excellent work from your employees George and Armando! Have already recommended your company!
07/02/2012
We had the new windows manufactured by your company, installed by your most professional installers I have ever seen in my lifetime, passing the name on.
06/08/2012
I would not hesitate recommending your company or using you in the future. Tell the guy thanks for the good work.
05/29/2012
Your staff deserves recognition for cutting-edge quality construction, devotion to the customers concerns, and an obvious pride in a job well done.
05/24/2012
Provided by SuperpagesOur experience with your company spans a period of approx. 4 years! It seems that extensive home improvements, especially when theyre DYI are time-consuming. We first met your very courteous and attentive sales consultant, Gary McClure, at the Texas State Fair. He was working at the thermal windows exhibit and caught our attention because he wasnt obnoxiously hawking the wares So we hung around his exhibit, looking at the window samples and asking questions. All in all he was a pleasure to talk to and the price was just right, we are very glad that we found you, thank you for everything.
05/21/2012
Your people were pleasant, dependable, and meticulous; each window was carefully removed, sheetrock removed to make room for the thicker window, new window was installed all window coverings were replaced, and finally all the debris vacuumed up. By Friday afternoon, the house was completely restored to normal. Thank you for making this such a pleasant experience.
05/17/2012
Provided by SuperpagesMy husband and I had all the windows in our home replaced by your installers last week they were here from Monday morning (right on schedule) until Friday afternoon, a total of 28 windows replaced. I wanted to let you know that this was one of the best experiences weve had in the 15 years that we have been in our home, countless contractors in and our over those yrs.
05/15/2012
My wife and I had new windows, manufactured by your company, installed by your most professional installers I have ever seen in my lifetime.
05/02/2012
Last month I had 8 windows installed in my home. I just wanted to drop you a note to let you know how pleased I was with both the quality of the windows and the workmen. Both of the men were polite and did a really good job. They worked hard and did what they had to do. Upon completion everything was cleaned up with nothing left undone. I would not hesitate recommending your company or using you in the future. Tell the guys thanks for the good work.
04/30/2012
Provided by SuperpagesJust a short note to tell you what a good job Jose and Omar did putting in our windows. They were very professional and courteous. They left everything very clean. We are enjoying our windows and it was all a good experience.
04/27/2012
My parents stayed at the house during the installation and made several comments on how wonderful everything looked, how the workers were considerate and polite, they did not make a mess, they did not tramp on the flowers or landscaping, they kept their areas neat, they cleaned everything up both days, nothing was left lying around.
04/25/2012
Provided by SuperpagesMartin-Wow-Beautiful, this was money well spent-thank you!!
12/30/2011
They were good communicators at times we had discussions which helped make the installation a better one.
12/16/2011
The installers get gold stars in my book. They were considerate and went about their job with efficiency. They were careful of the environment both in my home and outside it. My thanks to all for a job well done from start to finish.
12/01/2011
Brent H told us that the house you did for one of his clients was completed “Flawlessly.” He went on to say “There was not a square corner in that house and despite that you still did a superb job.” Well, that made us think of our house, too. Thanks for making us proud that we recommended you.
11/16/2011
I would like to leave a glowing condemnation on behalf of Ruben and Quiroz Santos, who recently completed a two day installation process which resulted of replacement new windows for each room of my house. They worked diligently to get the job done as accurately and as efficiently as possible. The placement of the caulk seal was sharp and clean. The results were stellar! I was appreciative that they cleaned up any surrounding areas. Thank you for a fine quality product as well.
Details
Phone: (214) 630-5885
Address: 8808 Empress Row, Dallas, TX 75247
Website: http://www.thermalwindowsdfw.com
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