Citrus Kia

Citrus KIA service dept and customer service is horrible every time we bring our car in for service we get more damage done, we had door panels replaced on our 2010 KIA soul since they scratch easily. The drivers side door panel that was put in had A large scratch on the top part when I picked it up, and upon further review of the car the passenger side panel dosen't even match looks like it sat out in the sun the red is so faded out. Then to make matters worse A family member leaned against the car and felt some thing rough, around the door frame there are 3 or 4 gouges in the plastic and inside the passenger door handle A scratch near the lock/unlock. Called just to ask if it was possible if the keys had been locked in, was told for sure they weren't. Then said possible break in. If it were A break in or possible break in they would not have used A small screw driver. Then the service manager said every time we have work done there we accuse them of scratching our car, but if they didn't scratch the car we wouldn't have to. We do a once over on the car EVERY time we bring it in, just be sure. They weren't there the night before so HMMMMM..... I wonder who it could have been. It wasn't just this car either it was also the one before the LEMON!!! It's the service guys obviously they are quick but sloppy. There is no bargain ship this time and we won't delete this review like last time. We are taking this once AGAIN to KIA corp, since Citrus KIA needs the corporation to hold there hands. CITRUS KIA RUDE AND UNPROFESSIONAL!!!!!!!!!!!!!!!!!!!!! Switching to KIA in Ocala hopefully they can handle there customers better!!!!

I got a new 2009 Kia Optima had 32 mi and from day one having to go back and forth to the dealerships to fix door panels & back door lock, pinstriping comeing off and now it need's a new computers in it but still not consider a lemon. i had it for two weeks put about 1000 mi on it.I got it back on 11/05/09 5:00 PM broke down on 11/06/09 at 10:00 am again thay got one more time and it's consider a lemon LOL

Hello fellow Kia Owners;



Just a warning to all seeking repairs from Citrus Kia Crystal River Florida.



I DROVE my sportage there this week with a rough idle condition.



Citrus Kia called me to tell me it needed over $400.00 in repairs to include a new fan, fan clutch, Alternator belt, and fan hub assembly before they said they could further diagnosis my rough idle condition.



I went to the dealership the next only to find that the dealership drove the truck and exploded the fan during the test drive, which in turn caused all the other damage. They then expected me to pay for the damage the mechanic caused and then said the rough idle condition was fixed.



The service manager claimed when they took the truck on its test drive the truck ran fine and they had done a compression check and all was OK.



I had to tow the truck home at my expectnse considering it had driven in on its own power before and the dealership said it wasnt their problem.



A warning to all Kia owners, avoid CITRUS KIA at all costs!!!!!!!!