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(708) 352-1101Visit WebsiteMap & Directions6201 Joliet RdCountryside, IL 60525Write a Review

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reese529

04/03/2012

Overall
I recently had an event in the...

I recently had an event in the main banquet room. Months went into planning this event and I was very specific as to what I wanted. I agreed to the room layout and (again) was very specific of how and where I wanted my tables. Jessica, an event planner at The William Tell, was very accomodating and reassuring that the day of the party was going to be set up as planned. Well, the morning of the party, the tables were not set up the way we planned. My table was set up against exit doors, so I had workers walking in & out behind me and hitting my chair and my belongings! Also, there were extension cords sticking up underneath a couple of tables that were not even taped down. There were tables where there shouldn't be tables, one side of the room had tables bunched so close together that people were literally back to back with the person behind them. The other side was obnoxiously open with tables spread all apart. I was literally carrying tables myself, which I cut my finger and was bleeding. AND then after the party, they tried to overcharge me on my bill!!

My guests were very uncomfortable and upset. The following business day when I expressed my complaints to the William Tell, I was treated rudely and was insulted. Chris, the office manager, blamed me, by saying that I should've gotten there alot earlier to check the room and she also blamed my guests by saying that they got there way too early and the "W.T." at that point could not fix the tables. She offered no kind of apology or compensation.

They are unprofessional, insulting, and they are liars!

I would NEVER recommend this place!!

Details

Phone: (708) 352-1101

Address: 6201 Joliet Rd, Countryside, IL 60525

Website: https://www.ihg.com/holidayinn/hotels/us/en/countryside/chilg/hoteldetail?qDest=Countryside,%20Illinois,%20United%20States&qCiD=12&qCoD=13&qCiMy=102018&qCoMy=102018&qAdlt=1&qChld=0&qRms=1&qWch=0&qSmP=1&setPMCookies=true&qRtP=6CBARC&qAkamaiCC=US&srb_u=1&qRad=30&qRdU=mi&presentationViewType=null&qSrt=sBR&qBrs=re.ic.in.vn.cp.vx.hi.ex.rs.cv.sb.cw.ul.ki.va

More Info

Email
Extra Phones

Phone: (708) 284-8700

Phone: (773) 284-8700

Services/Products
Wedding Supplies.
Brands
holiday inn
Payment method
amex, discover, visa, master card, all major credit cards, cash, check
Price Range
$$
AKA

William Tell Restaurant - Countryside

William Tell Banquets

Categories
Other Information

Parking: Lot, Private

Wi-Fi: Free

Bike Parking: No

Attire: Casual

Wheelchair Accessible: Yes

Takes Reservations: Yes

Outdoor Seating: No

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