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- by Raymond H. on 04/16/2015
Had a great time on the limo bus! Thanks for the good service!
- by Andrew H. on 02/06/2015
I had reservations to be picked up at the airport, but my flight was late. I was worried they would not be there to pick me up, but that staff and driver at Urban Express were very understanding. The Mercedes was there waiting for me and it was immaculate. I will definitely use them again.
- by Jessica B. on 02/06/2015
I haven't had any problems with Urban Express. In fact, I have been very pleased with the quality of vehicles and customer service.
- by Jacqueline S. on 12/03/2014
I made a reservation 5 days in advance. I called because the shuttle wasn't there and was told a driver wouldn't be there for an hour even though I had a reservation. If I didn't want to wait she said I should take a cab. They need to know what RESERVATION MEANS.
- by on 07/11/2014
We used the service back in June for our wedding, we provide them what we need prior to the wedding and this is it , service was done at professional level with no issues we was happy and all the guests as well. all I can say hand them what you need and forget about it ....it will be don
- by Diana296 on 02/07/2013
Summary: DO NOT RENT FROM THEM – THE OFFICE STAFF STOLE MY IDENTITY I thought it would be great to rent a party bus to go tailgating, out to some bars, and back home for me and 29 of my closest friends. Initially all seemed normal when I booked the bus. The lady in the office required a signed contract, a copy of my credit card front and back, and a copy of my driver’s license to rent the bus. No big deal because I was paying cash and I never use that credit card. All mostly went ok on the trip except my friend left her coat on the bus and when we got back on it was not on there and her ID and credit card were in it. She called them and even went down to look on the bus the next day and it was not there and they we all rude to her. She canceled her credit card and we all thought nothing more about this for a long time. Until one day I get my mail only to discover “I” had bounced checks all over Columbus from places ranging from Home Depot, a bunch of clothing stores, Meijer, etc. So I immediately had to get to the bottom of it. Only to discover a few days later, I have a bill with my credit card (which I never use) and someone had charged their HOME phone bill to my credit card – the link I needed to solve the case for my detective. Turns out this office person stole my information (and a ton of other people’s too), made fake IDs with her picture on it, created checks with my name on it and other clients’ checking accounts and went shopping until she got caught. Her stupid boyfriend charged his HOME phone on my credit card. I solved my case because I remembered faxing a copy of my ID and credit card to them for the reservation – I had saved the info I faxed. The case is finally closed and the office chick, her boyfriend and all others involved got a slap on the wrist and Urban Express Transportation will not do (nor did they do) anything to help or care that their office personnel stole my identity. DO NOT RENT FROM THEM!!!
- by 1partyplanner on 07/27/2008
We contracted for a bus for 24 adult passengers for 6:00 pm. for a 7:00 pm dinner reservation. The bus NEVER arrived. After repeated, unreturned, phone calls to the office, a second bus was dispatched at 6:30 pm which made us arrive at our restaurant at 8:00 pm-exactly 1 hour late. Brandy, our Urban Express contact, assured us that the fare would be credited and we would be charged 1/2 the amount. This never happened. We gave them two weeks to keep their word. Again, after repeated, unreturned phone calls, we emailed the company to let them know we contacted our credit card company and had all the charges reversed. If, you contract with this company, do NOT pay them in advance; do NOT sign a contract; do NOT count on them providing any service. We use charters quite often and this has never occurred before. Be VERY wary of these people.
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