- 9:00 am - 6:00 pm
- Mon - Fri
- 9:00 am - 6:00 pm
- 10:00 am - 2:00 pm
- by David H. on 10/13/2014
This afternoon I had two men, one middle aged 20's-heavey set with a beard, and another, mid-to-late 50's-unkempt, come knock on my door selling Kirby products. The younger man did all the talking and was very forceful in his approach. Even after telling him I do not have carpet in my home, he tired opening my screen door to see where the heavy traffic areas of my home were. I told him that he was not welcome and that the whole situation was weird. I told him I do not let strangers into my home-despite his analogy to being similar to the cable guy and only needing 20 minutes of my time (common, you let the cable guy in your home don't you?"). I asked who he worked for, he stated AGA (couldn't remember what the acronym stood for). He handed me a bottle of citrus cleaner, which I told him I would try out an follow up with the store. To which he replied, "this isn't one of our products, it's just a gift for trying our service". I told him he could have the bottle back and he stated "come on man, I need to make some money and get credit towards my college tuition". I told him good luck and shut the door. Neither of the men had any pamphlets or information representative of Kirby, nor did they appear to work for Kirby. I got the feeling they were looking for a way to get into my home. I'm not paranoid by any means, but both of these men looked suspect and throughout my interaction with them, they could not rectify this feeling. Please be safe and think twice before letting some stranger into your home, regardless of the sales pitch. I call SCAM! I looked up AGA in Columbus and found the 614-777-8111 number. Despite multiple attempts, the call would not go through and it showed up as an Australian number in my phone. There are many things that do NOT add up here. I am reporting this to the BBB as well. Good luck and be safe.
- by Margaret J. on 09/05/2014
I already owned a Kirby vacuum cleaner and was very pleased with it. I was in the market for a second one for another location. After several hours in my home I could not get them to leave after repeatedly saying I would think about it. After being pushed into purchasing not one but two, I still had trouble getting them out of my home. I am paranoid they will return and rob me blind. The worst part is they agreed to bring back the additional bags and attachments and have not. After many calls to The 614-777-8111 number I have had no response and will be turning it over to the Better Business Bureau. Please do not let these kids into your home.
- by Kurt A. on 08/12/2014
Two salesmen from this company forced their way into my daughter's apartment and would not leave for 4 hours, in an effort to get her to buy a very expensive vacuum cleaner that she had no interest in. They left the vacuum there thinking they could force her into buying it, saying they would be back later. When they came back her boyfriend was there and wouldn't let them back in. Instead he brought their vacuum out to them so they could pack it up outside, which apparently they weren't too happy about. I called and spoke to a representative about this incident and the woman I spoke with seemed rather uninterested in what I had to say and couldn't wait to get off the phone. My recommendation is to stay far far away from this business. Disgraceful, pushy sales tactics, and that is being kind. As for the vacuum cleaner itself, it costs a fortune, which is probably how they can afford to have salesmen harass somebody for 4 hours. If I could rate them with zero or even negative stars I would, but it looks like I have to give at least one star in order to post this review.
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